Operations Regulatory Control Change Lead Business Analyst - Vice President

Citigroup Inc. New York , NY 10007

Posted 2 months ago

The Operations Regulatory Control (ORC) Change Team's primary responsibility is to execute regulatory change initiatives in Operations Control. Its remit includes:

  • Implementation of new regulations

  • Remediate issues noted by regulators and auditors

  • Build controls strategic framework

Primary purpose of this role is to act as a change professional in addressing regulatory changes and developing controls for recent regulatory reforms.


  • Establishes and oversees the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.

  • Independently assess' risks and drive actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.

  • Governance and oversight may include (not limited to) technology operational risk, risk for example.

  • Serves as a subject matter expert for Issues Management (KPI/KRI/Corrective Action Plans)

  • Resolves transactional level escalations coming from the vendor or internal partners

  • Analyzes a multitude of scorecards/performance management tools in an attempt to mitigate exposure (risk/financial/regulatory)

  • Monitors goals are met through performance, risk and relationship oversight of our extended supply chain

  • Collaborates to resolve any issues which fall within the terms of the contract.

  • Develops and maintains relationships across the business users and Lines of Defense to better understand and deliver customer requirements by responding to changes in the internal and external business environment

  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.


  • 6-10 years experience navigating and networking across an enterprise utilizing internal and external resources Third Party Oversight/Vendor Oversight experience preferred Business writing experience preferred

  • In depth knowledge of Mortgage Servicing Operational processes and technology platforms supporting the Operations.


  • Bachelor's/University degree, Master's degree preferred
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Operations Regulatory Control Change Lead Business Analyst - Vice President

Citigroup Inc.