Operations Project Consultant -Centralized Procedures & Correspondence/Client Support

Bank Of America Corporation Westlake Village , CA 91361

Posted 6 months ago

Job Description:

Position not myWork eligible, must sit on-site in one of the following:

  • Brea, CA; Westlake Village, CA; Newark, DE; Addison, TX

Line of Business Description: Role is part of the client support/ CPC (Centralized Procedures & Correspondence) team within the Life & Specialty Servicing (L&SS) division. Role is responsible for the end-to-end relationships with various lines of business. Additional duties include, but are not limited to:

  • Responsible for medium - large scale projects for an operations department supporting operational excellence/Ops 2020 process improvement/expansion projects.

  • Participates in the design, development and implementation of changes to statements and documents, systems and services in an operations environment.

  • Manages projects and indirectly lead activities of a team related to special initiatives of an operations nature.

  • Should function as the technical expert and expected to provide consulting expertise to business partners and content owners.

  • Develops project plans including estimates of cost and resources required.

  • Defines project scope to others outside of operations that may become involved in or impacted by the project.

Enterprise Description: Responsible for medium - large projects for an operations department, product or business unit. Provides consulting expertise to line managers on productivity issues, analyzes market and operational impact in the business brought about by the project parameters. Researches and documents organizational reviews, workflow analysis, management and staff analysis. Develops project plans including estimates of cost and resources required. Defines project scope to others outside of operations that may become involved in or impacted by the project. Requires a thorough knowledge of the operations area.


Required Skills and Experience

  • 3 years + relevant work experience managing business and technology projects

  • Strong knowledge of project management methodologies including Agile

  • Strong and effective communication and presentation; verbal and written

  • Demonstrated Problem Solving and Process Improvement experience

  • Effective oversight and management of medium to large scale, technology dependent Initiatives

  • Effective simultaneous oversight and management of multiple projects/tasks

Desired Skills and Experience

  • Prior Life & Specialty Servicing (L&SS) division exposure/experience a plus

  • Experience knowledge of internal workflow applications (PEGA, BOLT) desired

  • Knowledge of project tools (Rally or Jira) preferred

Posting Date: 04/30/2019

Location: Westlake Village, CA, 31303 AGOURA RD (CA6917), Brea, CA, 275 Valencia Ave (CA7701), Newark, DE, Christiana II, 1000 Samoset Dr, Newark, DE, Christiana IV, 800 Samoset Dr, Addison, TX, 16001 N Dallas Pkwy (TX8044), - United States

Travel: Yes, 10% of the time

Full / Part-time: Full time

Hours Per Week: 40

Shift: 1st shift

Weekly Schedule: Monday Friday 8:00am to 5:00pm with flexibility for additional time based on business need.

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Operations Project Consultant -Centralized Procedures & Correspondence/Client Support

Bank Of America Corporation