Operations Program Analyst - Erad Intern, Infrastructure Data Centers

Facebook Fort Worth , TX 76102

Posted 2 months ago

You can submit up to three job applications every 90 days. Be sure to apply for roles that strongly match your skills and work experience.

The Infra Data Center Business Support team leverages operational efficiencies to develop effective solutions that support all aspects of data center operations. One critical pillar of the team's role is the adherence to and continuous improvement of compliance functions.

Our most critical area of compliance is the Data Eradication (ERAD) Program, which ensures that all user data is appropriately handled and eradicated prior to leaving Facebook's possession. In this role you will work closely with the ERAD Operations Program Manager to ensure that our compliance operational programs are accurate, efficient, and scalable as we continue to grow our global Data Center footprint. This position will be located in either Reston, VA, Papillon, NE, Fort Worth, TX with some domestic travel required (5-10%).

Operations Program Analyst - ERAD Intern, Infrastructure Data Centers Responsibilities

  • Maintain and sustain day-to-day ERAD operations. Manage tasks, inventory-related issues, rack/equipment moves and changes. Monitor storage media levels against defined service level agreement thresholds.

Become the process subject matter expert on the internally developed storage media tracking software.

Provide project management oversight for software modifications, ensure continued compatibility, and manage integration efforts to Facebook data center tooling.

Ensure regional workforce has resources to work effectively: 1. Run weekly program syncs to maintain proactive stance/awareness about issues 2.

Support equipment needs (handle preventative maintenance and repairs, requests for supplemental items required to maintain operations, conduct market research on latest technology/best solutions for our fleet) 3. Update guidance, process flows, policies/procedures on ERAD wiki 4. Compile and disseminate bi-weekly reporting

Coordinate and manage point of presence asset disposal and asset reclaim requests from cross-functional teams. Work closely with vendor to ensure efficient pickups and ERAD compliance.

Manage continuous improvement projects: 1. Identify operational pain points and opportunities to improve business practices, and prioritize resources in the areas that will deliver the greatest impact 2. Conduct business process reengineering reviews to innovate business processes and define ways to improve efficiency and effectiveness 3. Collaborate with cross-functional teams and vendors/manufacturers to coordinate failure analysis efforts 4. Review compliance exception justifications and disposition to right team 5. Work with the Data Center and POP teams to understand when and how procedures need to be amended (and how they can continue to be optimized)

Minimum Qualifications

  • Must obtain work authorization in the country of employment at the time of hire, and maintain ongoing work authorization during employment

Currently has, or is in the process of obtaining, a Bachelor's degree in MIS, computer science, or related field

Ability to quickly adapt, learn new skill sets, and be able to create a solid understanding of operational challenges

Analytical, problem-solving, negotiation and organizational skills with a clear focus under pressure

Must be proactive with proven ability to execute on multiple tasks simultaneously

Excellent verbal and written communication skills and demonstrate attention to detail

Independent and thorough in examination and analysis, along with being consensus-building and results-oriented

Excellent interpersonal skills, including relationship building and "roll-up the sleeves" type of collaboration within a diverse, global, cross-functional team

Strong organizational and time management skills

Resourceful, action-orientated with the ability to get things done and overcome obstacles

Preferred Qualifications

  • Intent to return to degree-program after the completion of the internship/co-op

Business analyst experience with strong capabilities in requirement analysis techniques/methodologies, and a demonstrated track record of delivering business value using technology solutions in high-tech operations space


About the Facebook company

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together.

Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

Facebook is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Campus 2021 Walmart Customer Care Intern Program


Posted 2 days ago

VIEW JOBS 1/17/2021 12:00:00 AM 2021-04-17T00:00 Position Summary... What you'll do... About the Customer Care Process Improvement Intern Program: Strategize for a customer driven organization where you can influence a core aspect of the business. Here we define aspect as reducing the friction and effort for customers as leading the industry for customer satisfaction. Be part of a team that leads the way for Saving the Customer Money so they can Live Better! Internship Details: You will use your project to demonstrate how you would create a process to improve the experience through the customer lens * Demonstrate a passion for operations excellence as well as exhibit required competencies * Learn the role of a Black Belt in Process Improvement * Lead a project to implement change to a current process * We will challenge you and give you an opportunity to show impact. * Engage with leaders across multiple channels of Customer Care * Direct access to leadership across multiple locations * Executive-led speaker sessions throughout the Summer * Community outreach events * Various networking and social events with other interns * Compensation and housing assistance provided * Location opportunities in Springdale, AR and Dallas, TX Minimum Qualifications... Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Preferred Qualifications... Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. About Walmart At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability-and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries-all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for? Walmart, Inc. is an Equal Opportunity Employer - By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity - unique styles, experiences, identities, ideas and opinions - while being inclusive of all people. All the benefits you need for you and your family * Multiple health plan options, including vision & dental plans for you & dependents * Financial benefits including 401(k), stock purchase plans, life insurance and more * Associate discounts in-store and online * Education assistance for Associate and dependents * Parental Leave * Pay during military service * Paid Time off - to include vacation, sick, parental * Short-term and long-term disability for when you can't work because of injury, illness, or childbirth Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com/Benefits. Frequently asked questions * On average, how long does it take to fill out an application? On average, it takes 45-60 minutes to complete your application for the first time. Subsequent applications will take less time to apply as our system saves some of your application information. Please note that some positions require the completion of assessments in order to receive consideration for that role. Those would take additional time. * Can I change my application after submitting? No, you cannot change your application after submitting, so please make sure that everything is finalized before you hit the submit button. * How do you protect my personal information? Processing of information on paper is minimal, and Walmart processes application information using an applicant tracking system (ATS). Access to the data within the ATS is restricted to authorized personnel, and the system itself is held to high security standards by Walmart. * What are the recommended Internet Browsers for applying for open roles? * Internet Explorer 8.0+ * Firefox 4.0+ * Safari 4.0+ * Chrome 12+ See All FAQs Recently viewed jobs Wal-Mart Fort Worth TX

Operations Program Analyst - Erad Intern, Infrastructure Data Centers