Operations Production Support Lead

Bank Of America Corporation Newark , NJ 07101

Posted 3 weeks ago

Job Description:

This role is for an Operations/Productions Stability Leader for Collections and Recovery Technology Systems to manage the technical stability of Production environment from a Development team perspective. Acts as an advocate for the business while representing Collection & Recovery development to advance short term remediation and long term stabilization of Collection & Recovery systems.

Must have strong communication skills. Able to participate in regular planning with agile teams to ensure incident tickets are handled in a timely manner. Ability to collaborate with business support teams to prioritize order of incident remediation and communicate current status of pending incidents. Provide communications to management during high stress situations and on a regular basis of the health of the applications.

Candidates must possess a minimum of 5 years of experience in a project management, development, or other technology support role. Possess triage and troubleshooting skills. Experience with Collections & Recovery applications is a plus.

Required Skills

  • Strong written and verbal communication skills

  • Proficiency in Microsoft Word and Excel

  • Experience with BMC Remedy

  • Experience with CA Agile

Desired Skills

  • Jira Agile (Preferred)
  • Ability to understand software development processes and methodologies

Shift:

1st shift (United States of America)

Hours Per Week:

40


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Production Supervisor (Contract Position)

Hellofresh

Posted 2 days ago

VIEW JOBS 4/5/2020 12:00:00 AM 2020-07-04T00:00 Production Supervisor (Contract Position) Duration: Up to 6 Months Come see what's cookin' at HelloFresh! At HelloFresh, we want to revolutionize the way we eat by making it more convenient and exciting to cook meals from scratch. We have offices all over the world and we deliver delicious meals to millions of people. We are the industry leader in meal-kit subscription services and we're growing all the time. We have distinct meal-kit services that cater to everyone with the most menu variety in the market, which allows us to reach an incredibly wide population of people. The HelloFresh team is diverse, high-performing, and international, and our work environment is an inspiring space where you can thrive as a result. Job Description: You will ... * Respectfully communicate with all employees and leads. * Provide coaching and development to shift hourly associates. * Provide all employees with necessary tools, proper training and corrective direction. * Report information and update managers throughout every shift with knowledge of that day's production. * Resolve employee issues through appropriate problem resolution. * Check and respond to emails in a timely manner. * Balance quality, productivity, cost, safety and morale to achieve positive results in all areas. * Work to continuously improve processes. * Manage departmental performance measures, including visual controls and provides regular progress reports to Associate Production Manager/Manager during the shift. * Submit paperwork at the end of the shift. * Conduct daily shift meetings and safety meetings with employees. * Conduct interviews for nonexempt shifts within the department. * Perform accident investigations. * Manage department priorities as situations arise. * Track absenteeism and timekeeping daily. * Perform accident investigations and notify management as appropriate You are... * Leadership: Able to train and develop a large group of employees and manage multiple production lines * A problem solver * Results Driven * Able speak to employees with tact and diplomacy * Able to multitask: tracking/monitoring production and maintaining productivity * Computer literate to input information into the computer * Able to take direction and relay information to employees * Comfortability in being exposed to cool and/or cold environment (10º - 40º) At a minimum, you have... * Required: High School Diploma or GED or related work experience * Preferred: At least 1-3 years of supervisory experience in a production environment It is the policy of HelloFresh not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Hellofresh Newark NJ

Operations Production Support Lead

Bank Of America Corporation