Operations Processor - Life USA

American International Group Miami , FL 33196

Posted 2 months ago

Functional Area:

OP - Operations

Estimated Travel Percentage (%): No Travel

Relocation Provided: No

American General Life Insurance Company

Your future team

At AIG Life USA, we leverage the strength of AIG to do meaningful work every day - whether it's helping families go on after the loss of a loved one, providing financial support to customers struggling with severe illness, or helping lifelong dreams like weddings or college become reality. We annually pay over $2.2 billion on more than 78,000 life insurance claims in , process over 200k new policy applications and administer over 1.5M in-force policies. Our employees are essential to this mission, and we promote a culture that emphasizes our core of integrity, empathy, engagement, diversity and inclusion. We embrace challenges and new technologies, and work as a team to meet the needs of our customers. Above all we are leaders, with the full support of AIG to make a difference in our industry and in our communities.

Your contribution at AIG

In this role you will have the opportunity to work with a team of life new business insurance professionals supporting Replacements, 1035 Exchange, and Term Conversions. . The ideal candidate is customer service oriented, operating with a sense of urgency meanwhile ensuring high quality in each and every interaction. We are seeking talented professionals who will thrive in an environment where new ideas are encouraged and will feel empowered to enact change to improve the customer experience.

Responsibilities

  • Meet or exceed production goals spanning timeliness, productivity and quality

  • Demonstrated ability to answer incoming calls as well as place outgoing follow up calls to other insurance carriers as well as internal and external partners on a daily basis.

  • Ensure that workforce management practice (productivity, adherence) standards are exceeded or met on a daily basis.

  • Utilize multiple in-house systems to support replacement, 1035 exchange and conversion processing (e.g.: ALIP, AWD, CCIV, Excel, etc.)

  • Desire to problem solve to enable improvements in efficiency, quality and the experience delivered to the end customer.

  • Provide professional, clear and concise communications both verbally and written.

  • Seeks to be a part of an empowered team - ability to assess opportunities and suggest process improvements.

  • Build relationships with both internal and external partners, including but not limited to: Case Relationship Management, Sales, Leadership, and NMO/BGA case contacts.

  • Effective communication skills - listens to understand and answers questions with clarity.

  • Report any system issues, defects, etc. to management as they arise.

  • Demonstrated ability to work autonomously

What we are looking for

  • Two or more years' experience in Customer Service and/or Office Administration.

  • General knowledge of Life Insurance preferred.

  • Excellent communication skills.

  • Excellent problem solving and analytical skills.

  • Ability to multi-task while also staying calm and focused in a fast paced, team environment.

  • Capability and willingness to learn multiple life insurance products and administrative systems. Desire to become a subject matter expert (SME).

  • High School Diploma or GED required - College preferred.

It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

At AIG, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

We consider qualified applicants with criminal histories, consistent with applicable law.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
HIA Pharma & Life Sciences Operations Supply Chain Sr Manager

Pwc

Posted 2 weeks ago

VIEW JOBS 9/3/2020 12:00:00 AM 2020-12-02T00:00 A career in our Supply Chain Management practice, within Operations Consulting services, will provide you with the opportunity to help our clients optimise all elements of their operations to move beyond the role of a cost effective business enabler and become a source of competitive advantages. We focus on product innovation and development, supply chain, procurement and sourcing, manufacturing operations, service operations and capital asset programmes to drive both growth and profitability. You'll be a part of a team that helps organisations in transforming their supply chains into a strategic asset. You'll work with our clients to develop a supply chain strategy, optimise their supply chain footprint and logistics, manage transportation and distribution, and develop an integrated business planning solutions. To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be an authentic and inclusive leader, at all grades/levels and in all lines of service. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future. As a Senior Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to: * Take action to ensure everyone has a voice, inviting opinion from all. * Establish the root causes of issues and tackle them, rather than just the symptoms. * Initiate open and honest coaching conversations at all levels. * Move easily between big picture thinking and managing relevant detail. * Anticipate stakeholder needs, and develop and discuss potential solutions, even before the stakeholder realises they are required. * Develop specialised expertise in one or more areas. * Advise stakeholders on relevant technical issues for their business area. * Navigate the complexities of global teams and engagements. * Build trust with teams and stakeholders through open and honest conversation. * Uphold the firm's code of ethics and business conduct. Global LoS: Advisory Job Requirements and Preferences: Basic Qualifications: Minimum Degree Required: Bachelor Degree Minimum Years of Experience: 7 year(s) Certification(s) Required: Certified Public Accountant (CPA), Certified Financial Advisor (CFA), or American Production and Inventory Control Society (APICS) Preferred Qualifications: Preferred Knowledge/Skills: Demonstrates intimate-level, knowledge success with managing the identification and addressing of client needs in the following areas: - Building, maintaining, and utilizing networks of client relationships and community involvement; - Communicating value propositions; - Managing resource requirements, project workflow, budgets, billing, and collection; and, - Preparing or coordinating complex written and verbal materials. Demonstrates intimate abilities and/or a proven record of success in the following areas: - Using various enterprise resource planning and e-sourcing software such as JD Edwards, SAP, Oracle, Hyperion, Ariba, PeopleSoft and Manugistics. level of abilities with and proven record of success as both an individual - Contributing and team member identifying and addressing client needs with a focus on Procurement and Sourcing functions. - Participating in client discussions and meetings, managing engagements including preparing concise, accurate documents and balancing project economics management with the occurrence of unanticipated issues. - Creating a positive environment by monitoring workloads of the team while meeting client expectations and respecting the work-life quality of team members, providing candid, meaningful feedback in a timely manner and keeping leadership informed of progress and issues All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer. For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance. Pwc Miami FL

Operations Processor - Life USA

American International Group