Operations Processor - Life USA

American International Group Miami , FL 33196

Posted 2 months ago

Functional Area:

OP - Operations

Estimated Travel Percentage (%): No Travel

Relocation Provided: No

American General Life Insurance Company

Your future team

At AIG Life USA, we leverage the strength of AIG to do meaningful work every day - whether it's helping families go on after the loss of a loved one, providing financial support to customers struggling with severe illness, or helping lifelong dreams like weddings or college become reality. We annually pay over $2.2 billion on more than 78,000 life insurance claims in , process over 200k new policy applications and administer over 1.5M in-force policies. Our employees are essential to this mission, and we promote a culture that emphasizes our core of integrity, empathy, engagement, diversity and inclusion. We embrace challenges and new technologies, and work as a team to meet the needs of our customers. Above all we are leaders, with the full support of AIG to make a difference in our industry and in our communities.

Your contribution at AIG

In this role you will have the opportunity to work with a team of life new business insurance professionals supporting Replacements, 1035 Exchange, and Term Conversions. . The ideal candidate is customer service oriented, operating with a sense of urgency meanwhile ensuring high quality in each and every interaction. We are seeking talented professionals who will thrive in an environment where new ideas are encouraged and will feel empowered to enact change to improve the customer experience.


  • Meet or exceed production goals spanning timeliness, productivity and quality

  • Demonstrated ability to answer incoming calls as well as place outgoing follow up calls to other insurance carriers as well as internal and external partners on a daily basis.

  • Ensure that workforce management practice (productivity, adherence) standards are exceeded or met on a daily basis.

  • Utilize multiple in-house systems to support replacement, 1035 exchange and conversion processing (e.g.: ALIP, AWD, CCIV, Excel, etc.)

  • Desire to problem solve to enable improvements in efficiency, quality and the experience delivered to the end customer.

  • Provide professional, clear and concise communications both verbally and written.

  • Seeks to be a part of an empowered team - ability to assess opportunities and suggest process improvements.

  • Build relationships with both internal and external partners, including but not limited to: Case Relationship Management, Sales, Leadership, and NMO/BGA case contacts.

  • Effective communication skills - listens to understand and answers questions with clarity.

  • Report any system issues, defects, etc. to management as they arise.

  • Demonstrated ability to work autonomously

What we are looking for

  • Two or more years' experience in Customer Service and/or Office Administration.

  • General knowledge of Life Insurance preferred.

  • Excellent communication skills.

  • Excellent problem solving and analytical skills.

  • Ability to multi-task while also staying calm and focused in a fast paced, team environment.

  • Capability and willingness to learn multiple life insurance products and administrative systems. Desire to become a subject matter expert (SME).

  • High School Diploma or GED required - College preferred.

It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

At AIG, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

We consider qualified applicants with criminal histories, consistent with applicable law.

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Operations Processor - Life USA

American International Group