CIBC provides tailored commercial, wealth management, personal, and small business financial solutions in the United States through 46 offices in 18 states, as well as cross-border banking services to clients with North American operations. Learn more at cibc.com/US.
CIBC is a Toronto-based, global financial institution with a 150 year history, serving 11 million personal and business clients. We invest in our businesses, our clients, our people and our communities to deliver consistent and sustainable earnings to our shareholders.
CIBC delivers access to career and development opportunities, safe and healthy workplaces, effective training, and positive work-life balance so that employees are able to perform at their best, contribute to their communities and focus on cultivating deeper relationships with our clients.
Every year, CIBC is recognized for its business success, community commitment and employee initiatives. We are proud of this success and are committed to creating an inclusive workplace and an environment where all employees can excel.
CIBC Bank USA is an Equal Opportunity Employer M/F/Disability/Veteran
The position resides in the Card Services area of the bank and is focused on client servicing responsibilities. The position requires performing daily card processing tasks including Regulation E dispute processing, collaborating and communicating effectively with internal partners such as Bankers and Client Contact Center, escalating issues appropriately, trouble shooting and solving for difficult situations, developing and adhering to processes and procedures, seeking process improvement opportunities and operating in a controlled manner. The position may also include performing data and analytical functions, engaging in project management initiatives, and testing of new systems or processes. Cross training of ACH processing responsibilities may also be included in this role.
Responsible for the daily end to end support of the banks debit and ATM card product from an operational control perspective while operating in compliance within bank operating rules and guidelines.
Ability to successfully manage transactional workflow while providing exceptional service to internal clients.
Update and maintain departmental metrics and review for activity trends related to work flow volumes
Work directly with Services management to make recommendations related to operational efficiencies and insuring that current policies and procedures are in line with regulatory and bank requirements.
Perform user acceptance testing related to product updates, system conversions and enhancements.
Ability to multi-task, prioritize and organize according to volume and other departmental assignments
Strong knowledge of Regulation E Dispute processing preferred
Microsoft Office advanced Excel, Word, Outlook
Requires effective oral and written communication skills
College degree desired but not required
Minimum banking or operations experience of 5 years or more required