The Operations Process Manager (OPM) is responsible for planning, directing, evaluating and monitoring all supply and logistics activities to ensure a cost-effective flow of product from suppliers to customers. In addition, the OPM will analyze inventories, monitor order and delivery measures, cost and profitability targets, to be in line with procedures and key performance indicators to meet and exceed Trelleborg and Customer expectations. The OPM will also be responsible for running the operations of the MC, including work processes, customer satisfaction, and continuous improvement. To continually seek out new ways to upgrade/improve the working busines model of the MC operations. To initiate recommendations and follow thru with implementation of these improvements. The OPM will work closely with the GM.
The OPM is also assigned to complex and/or important customers, services and issues.
The OPM is also responsible for providing and achieving outstanding customer service and total satisfaction to existing and prospective customers while building positive customer relationships to help enable development of new business opportunities.
The OPM is responsible for customer order management along with communication and coordination throughout the supply chain and factories.
The OPM is responsible for supporting the Sales Engineers and Application Engineers with customer projects and overall business.
The OPM is responsible for assisting in achieving sales and profitability goals.
The primary function of the OPM position is to provide the management and coordination of day-to-day operations and supply and logistics activities to maximize the efficiency, reliability, timeliness, and cost effectiveness of the organizations supply chain. The OPM will be responsible for documenting local practices for evaluation/replication across the rest of the business as well as reviewing and implementing good practices from other Marketing Companies (MC).
The OPM is also responsible for outstanding customer service and total customer satisfaction to extisting and prospective customers while operating within established procedures.
MC Operations: Develop and continually improve internal work processes.
MC Operations: Track customer satisfaction and work towards improvement target.
MC Handbook: Continually review for new ways to upgrade/improve the working business model of the MC Operations.
Materials and Inventory Management planning and control thru the MTC9 process.
Oversee customer dedicated inventories and monitor customer inventory levels.
Develop and implement supply and logistics plans in coordination with SCM.
Work with SCM to improve transit, delivery times and customer OTD targets.
Evaluate customer orders and demand against supplier deliveries in order to meet and exceed OTD targets.
Liaise with MC, SCM, and Factory department and operations areas to ensure that all activities are aligned with Trelleborg and Customer KPI's.
Work with the MC and Service Plus team to evaluate and implement Advanced Delivery Programs.
Encourage and implement a Continous Improvement Culture and capture gains.
Document local MC practices for evaluation/replication across the rest of the business as well as reviewing and implementing good practices from other MC's.
Work to maximize the profitability of the MC thru minimizing costs.
Lead or assist for internal processes: JD Edwards, Super Office, GPS, Consense, Quality, ISO.
Ensure full compliance with all Standard Operating Procedures including Quality Manual and Quality Procedures.
Represent the MC in cross-functional teams: JDE, SO, GPS, Consense, Quality, ISO.
Assist the MC with quality related issues. Log and monitor RMA's Complaints, CAR's.
Manage the implementation of EDI for MC Customers.
Identify, research, develop and implement automation opportunities in the MC.
Assist in Information Technology (IT) efforts, looking for areas of improvement.
Provide proactive communication, analysis and problem solving.
Provide innovative solutions and continuous improvements.
Work with the right sense of urgency: Response times, flexibility and accuracy.
Assist GM in management reviews, business reviews and business plans.
May also include general Customer Success Advocate tasks.
2 to 4 years experience in a operations, customer service position
Minimum of 4 year College degree
Knowledge of basic business sales and marketing practices
Knowledge of basic supply chain processes and practices
Knowledge of rubber/plastic products is beneficial
Familiarity with ISO quality requirements is beneficial
Familiarity with technical prints (read and understand) is beneficial
Limited travel requirements will be 10% of the time per year.
Ability to communicate, coordinate, train and lead personnel
Prior Operational, Supply Chain knowledge and Customer Success Advocate experience
Strong written and verbal communication skills
Strong people and relationship building skills
Customer driven with a positive, professional, can-do attitude
Strong organizational skills with the ability to handle conflicting priorities with detail and accuracy
Strong analytical, decision making and problem solving skills
Strong math skills (addition, subtraction, margin calculations)
Knowledgeable with regards to business sales and marketing strategies
Proven proficiency in the use of Microsoft Word and Excel and PowerPoint
Proven proficiency in the use of business operational software (Oracle JDE, SAP)
As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran or disability status.
Last application date
Who to contact
External Candidates: https://careers-trelleborg.icims.com
Internal Employees: https://internal-trelleborg.icims.com
Trelleborg Engineered Systems