Operations & Process Improvement Analyst

Operations & Process Improvement Analyst

Department: Operations

Employment Type: Full Time

Location: Corporate

Compensation: $75,000 - $120,000 / year

Description

The Operations & Process Improvement Analyst is dedicated to fostering a seamless and efficient operational environment across all branches of our organization. Being an 'Analyst' is intended as part of the simple definition of the word: as in "a person who examines and determines." This role is pivotal in analyzing and optimizing current processes, driving change management initiatives, and leveraging our scale to enhance team member satisfaction, client success and overall profitability. With a proactive, collaborative approach, aligning with the tenants of our Go to Market Strategy, the Operations & Process Improvement Analyst will ensure consistent operations and continuous improvement, supporting our commitment to reject mediocrity, personal and professional development and client satisfaction.

Key Responsibilities

Conducting detailed analysis: of operational processes across different locations, identifying inefficiencies and areas for improvement

Collaborating with cross-functional teams: to gather data and insights, ensuring alignment with business objectives.

Developing and Implementing Strategic Initiatives: to optimize workflow, enhance productivity, and reduce cost.

Continual Process Improvement: maintain current processes, develop new as needed, maintain and iterate process improvement site.

Building reports: based on findings from data collection and analysis and recommending solutions to improve performance metrics. Dashboards, and reports for internal teams and client facing data deliverables.

Advising managers: on findings and the various methods they can take to address identified problems, gaps and opportunities for improvement. Build rapport, trust and work to earn the right to influence the team to adjust behavior.

Actively Communicate: with leadership and the organization regarding change management updates, progress reports, findings and recommendations.

Ensuring compliance: with and maintain quality and consistency of execution to Mytech defined processes and standards.

Training employees: to understand core processes, to use new systems, follow new processes, and collaborating with early lifecycle management teams when new changes are implemented.

Monitoring process performance metrics: assist with measuring results, creating dashboards, and generating reports for leadership and project initiatives.

Participation in project, branch and cross-functional teams: to implement new solutions, process changes and improvements, acting as a key liaison between different departments.

Skills, Knowledge and Expertise

Strong analytical and problem-solving skills: to analyze business processes, workflows, and identify areas for improvement.

Technical proficiency: knowledge of process mapping and methodology to document processes accurately.

Quantitative analysis: ability to collect, process, and analyze data to inform business decisions.

Technical skills: familiarity with tools like Excel, Visio, business intelligence platforms, and other key business applications like CRM, PSA, Financial and other database tools.

Process optimization & Continuous Improvement: understanding workflow analysis, lean management principles, process mapping, identifying bottlenecks, and constantly seeking ways to improve and increase efficiency.

Communication skills: ability to facilitate cross functional groups, communicate insights effectively to all levels of the organization and personality types: in written, digital (like PowerPoint), in person, and video presentation capabilities.

Project management: overseeing projects and initiatives from conception to completion, prioritization of actions and resources, ensuring alignment with business objectives and timelines.

Client Service: engaging with internal stakeholders and external clients to understand their needs so initiatives can improve outcomes and satisfaction.

Benefits

Mytech offers a comprehensive benefits package which includes:

• 12 days of accrued vacation in your first year

• 6 days Sick time

• 8 hours of volunteer time

• Medical, Dental, and Vision insurance (employee portion fully paid)

• Company paid Life, STD, and LTD

• Professional Development Plan

• 401k with company match

• Profit Sharing