Operations Pipeline Specialist, East Providence, RI-1807084
As a member of Santander's retail banking division you'll help serve Santander's retail and small business customers as part of one of the top banks in the United States based on deposits. With principal presence in the northeast U.S., Santander's retail division offers consumer and lending products to help our customers reach their financial goals. Santander currently serves nearly 2 million retail customers and 5.2% of the 2.7 million small businesses in the US footprint have a transactional account with Santander Bank.
The Consumer Lending Pipeline Specialist will be responsible for monitoring a pipeline of approximately 500 applications at any given time, with an average loan size of $105,000. The primary goal is to improve the percent of conditionally approved applications that book, while minimizing risk.Secondary goal is to improve the turn time of applications as they move through the pipeline.Responsibilities include pipeline monitoring and intervention with potential issues, partnering and responding with branch personnel, customers, and various internal and external resources, which include multiple levels of management as needed to expedite resolution.
Inform customers (and branches) of statuses of individual applications. alerting them to any issues holding up application.
Track trends and issues to management to develop best practices in improving application turn time.
Intervene on behalf of stalled applications - escalating and resolving the more complicated situations through business partners within Consumer Lending as well as throughout the bank.
HS Diploma with a preference for College Credits.
Minimum 3-5 years of customer service experience concentrated in a Consumer Lending environment.
Experience working with of various documents typical to the application process.
Ability to relate effectively with all levels of team members and managers.
Dependable, well organized, motivated, able to work under pressure, and able to manage multiple tasks - many with high levels of priority.
In depth knowledge of Santander various underwriting and processing policies and workflows.
Superior customer service skills while solving complex customer issues.
At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply
Primary Location:Rhode Island-East Providence
Organization:Consumer & Business Banking (1001)
Job Posting:Nov 7, 2018, 4:04:55 PM
AN EQUAL OPPORTUNITY EMPLOYER M/F/Vet/Disabled/SO