Operations Officer II

Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications.  

The City of Norfolk's Police Department, Central Records Division is seeking applications for the position of Operations Officer II.  The incumbent will perform a variety of tasks in support of law enforcement and criminal justice functions.  Daily activities include data entry, information retrieval, and performing a wide variety of clerical support functions including filing, answering phones, preparing reports in accordance with local, state, and federal regulations into the Records Management System (RMS).

Essential functions include, but are not limited to:

• Perform various clerical duties that include maintaining and retrieving files.

• Answer and direct phone calls, and assist with resolving issues.

• Data entry and maintenance of various logs of information.

• Prepare various reports, maintaining databases, preparing correspondence and reports.

• Pick up and deliver documents, processing incoming mail, processing and completing paperwork.

• Drive a city vehicle to deliver and pick up documents. Walking from a vehicle to various buildings/offices to deliver and pick up documents.

• Lift and carry paper documents to and from various buildings/offices.

• As department assigned, conducts criminal and civil processes by fingerprinting subjects, takes mug shot photos, processing felony and sex offender registrations, operates the Automated Fingerprint Information System (AFIS).

• As department assigned, respond to record requests and perform record requests for officers.

• As department assigned, process ID cards for officers and civilian employees.

• As department assigned, perform background checks as directed.

• As department assigned, research documents as requested and prepare various correspondence/reports.

Work requires knowledge necessary to understand basic operational, technical, or office processes. Level of knowledge equivalent to four years of high school or equivalency.

Two years' experience in general office work or at least one year of experience in the management of criminal records relating to processing VCIN/NCIC transactions at the municipal or state level.

Valid Driver's License.

The preferred candidate will possess:

• Proficiency in Microsoft Office.

• Data entry experience.

The appropriate certification as an VCIN/NCIC operator must be obtained within six (6) months of employment and maintained continuously throughout the course of employment in this classification.

All new Norfolk Police Department employees will be required to participate in three (3) days on-the-job training with 3-4 divisions in the Norfolk Police Department to learn the various components of each department and must be completed within six (6) months of employment. A checkoff list must be completed once the three (3) days of on-the-job training is complete. Must successfully pass all entry level testing/assessments.

Work schedule:

Rotating shift in a 24/7 environment (days/evening/midnights) including weekends and holidays and be available to work overtime when required to meet operational needs.  Position is subject to shift differential compensation in accordance with City policy.

Signing Bonus:

This position is eligible for a one-time $5,000 signing bonus.  The signing bonus will be paid in two (2) increments: $2,500 upon completion of 60 days of employment, and $2,500 upon completion of your probationary period and/or recruit academy.  To receive the signing bonus, you must be an active employee in good standing.