Operations & Office Administrator

Our Operations capability works cross functionally to empower the growth of our business from a people, process, and infrastructure point of view. It is in this team in our New York office that we would like to hire an Operations & Office administrator reporting into our Operations Manager. This is hybrid role with the expectation to be in the office at least 3x a week.

We are looking for an individual with a high level of professionalism and drive to join our growing business. This is an entry-level position where you will play a key role in ensuring the smooth operation of our US offices and contribute to the development and implementation of effective people strategies. To excel in this role, you are results-oriented and able to work proactively to solve issues before they arise. You will be hands-on in the NY office working alongside our high performing team of Two Circlers.

The objective of this role is to enhance and manage: the workplace experience, smooth running of the office, internal and external events, and operationalize processes. This is a rewarding opportunity for someone who is looking for a company to plant their roots, learn and grow, and a fun place to work!

Responsibilities include:

Workplace Management:

·       Serve as the primary point of contact for employees regarding office-related inquiries and requests.

·       Anticipate team and guest needs before they arise using relevant information collected about members to enhance and personalize their in-office experience.

·       Monitor the space to ensure it is clean, organized, and safe for all Two Circlers.

·       Create an environment that encourages collaboration and community engagement.

·       Assist in organizing company meals and notify team of food deliveries and couriers.

Events and Employee Engagement:

·       Organize and coordinate events, including conferences, client meetings, and company social events.

·       Consistently celebrate members’ successes and milestones through gifts and notes.

·       Develop and maintain relationships with all Two Circlers and clients, providing high level customer service.

·       Develop and implement strategies to increase team spirit and retention.

Operations Support:

·       Support the onboarding process for new hires, ensuring their equipment is set up and they have necessary supplies.

·       Provide administrative support to ensure accurate and up-to-date documentation, policies, and procedures.

·       Support Senior Management team with diary management and travel.

·       Take charge of travel arrangements, including booking flights, accommodation, and car rentals.

·       Prepare and edit documents, presentations, and reports for senior management.

 We would love to hire someone who:

·       Is professional, proactive, and committed to employee confidentiality.

·       Is eager to pursue new challenges or problems independently and build a path to a solution.

·       Has previous hospitality or administrative experience and interest in conducting thorough research projects in a timely manner.

·       Has excellent communication and presentation skills, both written and verbal.

Requirements

We'd love to hire someone who:

·       Is professional, proactive, and committed to employee confidentiality.

·       Is eager to pursue new challenges or problems independently and build a path to a solution.

·       Has previous hospitality or administrative experience and interest in conducting thorough research projects in a timely manner.

·       Has excellent communication and presentation skills, both written and verbal.