Operations & Mgmt Consultant II - Ses - 60075406

Requisition No: 830700

Agency: Children and Families

Working Title: OPERATIONS & MGMT CONSULTANT II - SES - 60075406

Pay Plan: SES

Position Number: 60075406

Salary: agency to update

Posting Closing Date: 06/21/2024

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Job Title:

OPERATIONS & MGMT CONSULTANT II - SES - 60075046

Operations & Management Consultant II (Brain Manager)

Department of Children and Families

Pasco and Pinellas Counties

Open Competitive

Current employees will be compensated in accordance with the DCF Salary Policy

Duties & Responsibilities:

Manages the Field Support Analysts (also known as the "Brains") in Circuit 6. These staff are responsible for analyzing investigations as they come into the service centers, and ensuring the information is through, and streamlined through the investigation.

Under general supervision, serves as the liaison between Operations, Training, Region Administration and Human Resources.This is advanced professional work supervising and directing employees. The primary duty of the incumbent in this position is tospend the majority of their time communicating with, motivating, training and evaluating employees, planning and directing theirwork; and having the authority to effectively recommend actions such as: hire, transfer, suspend, layoff, promote, discharge,assign, and reward or discipline direct reports. Evaluates employees against established standards and takes appropriate actionswhen necessary (i.e. recognition, reward, corrective action, etc.).

Provides professional statistical support for Child Protective Investigations, to include development of data collection instruments,data collection, data analysis, and preparation of comprehensive reports.

Reviews Florida Statutes, DCF Operational Procedures, Administration and policies, and related directives for impact on ChildProtective Investigations operations. Develops and recommends planning strategies to enhance and increase field performanceand quality. Reviews administrative policies, procedures, guidelines and related directives to be implemented; evaluates impacton operations; identifies potential problems; recommends appropriate action.

Identify protective investigations operational problems in the implementation of policies and procedures. Investigates, assesses,analyzes and makes recommendations to resolve issues and problems presented by program administrators. Providesassistance to Program Administrators and their staffs in the management and operation of protective investigations.

Performs firsthand, on-site analysis of operational problems of protective investigations programs; serves on interdisciplinary staffteams to develop optimum resolutions; carries out the implementation of solutions. Acts as a secondary manager for secondparty reviews as needed and coordinates red flag/highest risk cases for the assigned service center. Supervises service centersupport staff including but not limited to secretaries, senior clerks and crime intelligence analyst positions.

Acts in an administrative and consultative capacity providing operational and management coordination on the service center,Region, Circuit and agency level.

Responsible for data analysis, tracking and reporting outcomes and the provision of technical assistance and consultation to frontline staff, supervisors, and managers.

Provides training and technical assistance as needed to all levels of protective investigations staff and ensures compliance withthe processes and procedures.

Leads and facilitates Quality Improvement and Control Stories based on the CTI model for extensive analysis and problem solvingin Protective Investigations. Determine reasons for improvement, identify root causes of problems and develop counter measures to implement.

Work in partnership with Program Administrator and hiring authorities in Operations to ensure needs are being met and the hiringand selection of staff is timely and appropriate. Ensure capacity is conducive to optimal performance in Operations.

Deals with all Personnel & Hiring Issues. Running FTEs based on upon intake.

Focus on recommendations from the PI Retention Workgroup through the Senate Committee on Children and Families report that outlines changes in SB 1442.

Provides advice and assistance to the Child Protective Investigations Supervisor and Program Administrator in the planning, implementation, and evaluation of existing operations, systems, and procedures. Analyzes, designs, documents, and implementsinternal reporting systems and procedures for Investigations. Analyzes operational and administrative systems throughout

Investigations and develops integrated reports used to evaluate operational effectiveness and efficiency. Interacts with the

How you will make an impact:

• Serves in an administrative and consultative capacity providing operational and management coordination on the service center, Region, Circuit, and agency level.

• Supervise service center support staff including but not limited to secretaries, senior clerks, and crime intelligence analyst positions.

• Provide professional statistical support, including data collection, data analysis, and preparation of comprehensive reports.

• Analyze, develop, and recommend planning strategies to enhance and increase field performance and quality, reviewing administrative policies, procedures, guidelines, and related directives to be implemented.

Qualifications:

• A minimum of five years' experience in child welfare.

• Current Child Protection certification through the Florida Certification Board.

• A minimum of two years' management experience.

• Valid driver's license.

• Ability to travel as needed.

Knowledge, Skills, and Abilities:

Knowledge of DCF Child Protective Investigation practices; basic management principles and practices; ability to understand and apply applicable rules, regulations, policies, and procedures relating to operational and management analysis activities; ability to collect, evaluate and analyze data into logical format for presentation in reports, documents, and other materials; ability to communicate effectively and establish and maintain effective working relationships with others.

Candidate Profile (application) must be completed in its entirety.

• Include supervisor names and phone numbers for all periods of employment.

• Account for and explain any gaps in employment so that the hiring process is not delayed.

• Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.

• It is unacceptable to use the statement "See Resume" in place of entering work history.

• If you experience problems applying online, please call the People First Service Center at (877) 562-7287.

Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits.

For a more complete list of benefits, visit www.mybenefits.myflorida.com.

Growth Opportunities:

With 12,000 employees across the state DCF promotes opportunities and training for all. Our jobs are among the most challenging, complex, and difficult in State government.

They are also among the most rewarding. All employees are encouraged to take advantage of available Department opportunities for advancement and professional development.

Where you will work:

Florida is the only state that borders both the Atlantic Ocean and the Gulf of Mexico. In other words, no matter where you land in Florida, you're never more than 60 miles from a body of saltwater.

And if the beach isn't your scene, there are 175 state parks to explore! Meanwhile, Floridians hail from a wide range of backgrounds, cultures, ethnicities, and walks of life, making it an incredibly diverse melting pot that many residents and visitors to Florida love. The Sunshine State is a great place to live and work - Come join our team!

About Department of Children and Families:

Mission: The mission of the Department of Children and Families is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.

Vision: We are a highly skilled workforce committed to empowering people with complex and varied needs to achieve the best outcomes for themselves and their families. In collaboration with community stakeholders, we will deliver world class and continuously improving service focused on providing the people we serve with the level and quality that we would demand and expect for our own families.

Values: A workforce that operates with integrity maintains loyalty to a code of ethics that requires the courage to take responsibility for providing the highest quality of service to the vulnerable.

We are a solutions-focused learning organization built on a foundation of transparency in action and accountability of results. Both within the organization and among our stakeholders, we thrive in a culture of respect for diversity of opinion that is nurtured through open communication. High performing and committed, we are unified in our goal of excellence in achieving quality outcomes for those we serve.

To learn more please visit https://www.myflfamilies.com/.

• If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you will be required to repay all benefits received depending upon the date of your retirement.

• The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures.

We hire only U.S. citizens and lawfully authorized alien workers.

Participation in the State of Florida Direct Deposit Program is required as a condition of employment per F.S. 110.113, and enrollment must be completed within the first 30 calendar days of your appointment.

SELECTIVE SERVICE: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS.

Verification of Selective Service registration will be conducted prior to hire. For more information, please visit the SSS website: http://www.sss.gov.

BACKGROUND SCREENING REQUIREMENT: It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and also be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S.

No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.