Robert Half Technology Laurel , MD 20707
SENIOR INFRASTRUCTURE ANALYST, IS OPERATIONS
Robert Half Technology has an immediate opening for a full-time Senior Infrastructure Analyst to join our team in the greater Laurel, MD location!
SUMMARY OF POSITION: This position is responsible for playing a leadership role in supporting and maintaining the company's infrastructure and software systems. The Senior Analyst demonstrates an expertise in PC and server hardware, network application software, core processing, and PC/Server-based applications.
The ideal candidate will have a Help Desk/Service Desk Management background coupled with a Network/Applications monitoring background!
1.Coordinate the daily work of the IS Operations area to include helping to prioritize tasks and determine work assignments. Also work closely with other IS areas and user departments to coordinate stable rollout of new hardware, software programs and releases. Contribute to performance evaluations for the IS Operations staff.
2.Provide direction and guidance on problem resolution to the IS Operations team. Includes overseeing the support of system problems and the answering of user questions relative to application, database, network, servers and endpoint issues.
3.Ensure that helpdesk tickets are being resolved in accordance with the appropriate ITS Service Level Agreement. Acts as primary liaison and escalation point on all infrastructure related incidents.
4.Oversee implementation of initiatives approved by the ITS Change Management Committee. Performs application installs, production updates, and system upgrades in conjunction with other teams across the organization.
5.Administer maintenance phase of System Lifecycle including obtaining maintenance requests, transforming requests into changes, designing, and implementing changes.
6.Manage enterprise-wide software updates using LANDesk Management Suite.
7.Coordinate and provides cross training and development opportunities for IS Operations staff to develop their skills and knowledge.
8.Review open and closed issues to identify improvements in workflow, process and/or infrastructure to reduce reoccurring issues. Validates changes coming into the environment to ensure standards are met and consistent practices are employed
Bachelor's degree plus 5 years related professional experience (without degree minimum 7 years is required) as outlined below:
A desired candidate for Senior Analyst, Infrastructure has one or more of the following Certifications. Comp TIA A+, MDCST, MCTS for Windows Server, MCITP: Windows 7 Enterprise Desktop Support Technician, Network +.
Must be able to enter data, sort and extract information from data base systems through query development.
Must possess expertise in current version of Microsoft Access, Excel, Outlook, and Word (certification is a plus).
Must possess a minimum of 2 years experience in a LAN environment, preferably with Windows Server 2008/2012 and Windows 7 in an Active Directory environment.
Must possess knowledge and demonstrate proficiency in PC support and configuration, specifically with Windows 7 in an Active Directory network environment.
NICE TO HAVE:
Experience with SolarWinds highly desired
For immediate consideration, please e-mail your resume directly to Ted Keigler at and/or call him directly at .
Audit - Information Systems, Database Monitoring
Analyst, Change Management, Database, Desktop Support, Development, Excel, Hardware, Help Desk, LAN, Lifecycle, Manager, Management, Microsoft Access, Outlook, PC, Technician, Windows, Windows 7