Operations Manager-Ca

CVS Health Oakland , CA 94604

Posted 2 weeks ago

Job Description:

The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. Under the supervision of the Store Manager, the Operations Manager will maintain an engaged, productive store team through strong leadership, demonstrating initiative and leading by example.

The Operations Manager is responsible for supporting the Store Manager in the total leadership and strategic operation of a CVS/pharmacy store including:

  • Overall store management, supervision, and policy implementation

  • Sales and inventory management

  • Employee staffing, training, and development

  • Financial management

  • Customer service leadership

Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers are not eligible for direct promotion to Store Manager. Candidates with a short-term goal of becoming a CVS Store Manager should instead apply for Store Manager in Training openings.

Essential Functions:
1.Management

  • Lead others and work effectively with store crews

  • Supervise, assign and direct activities of the store's crew

  • Effectively communicate information to store crew and supervisors in an open and timely manner

  • Support Store Manager with actions plans for operational and service improvement
    2.Customer Service

  • Assist customers with their questions, problems and complaints

  • Promote CVS customer service culture (greet, offer help, and thank)

  • Required Qualifications

  • Deductive reasoning ability, advanced analytical skills and computer skills.

  • Advanced communication skills, leadership, supervision, and influencing skill

  • Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Preferred Qualifications

  • Experience as a retail manager or supervisor

Education

  • High school diploma or equivalent required

Business Overview

It's a new day in health care.

Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation's premier health innovation company. Through our health services, insurance plans and community pharmacists, we're pioneering a bold new approach to total health. As a CVS Health colleague, you'll be at the center of it all.

We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.

CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team. Please note that we only accept applications for employment via this site.

If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or cvshealthsupport@us.ibm.com. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Rail Yard Operations Manager Amtrak Oakland CA

Aramark Corporation

Posted 6 days ago

VIEW JOBS 4/12/2019 12:00:00 AM 2019-07-11T00:00 Overview: About Aramark Aramark (NYSE: ARMK) proudly serves Fortune 500 companies, world champion sports teams, state-of-the-art healthcare providers, the world's leading educational institutions, iconic destinations and cultural attractions, and numerous municipalities in 19 countries around the world. Our 270,000 team members deliver experiences that enrich and nourish millions of lives every day through innovative services in food, facilities management and uniforms. We operate our business with social responsibility, focusing on initiatives that support our diverse workforce, advance consumer health and wellness, protect our environment, and strengthen our communities. Aramark is recognized as one of the World's Most Admired Companies by FORTUNE, as well as an employer of choice by the Human Rights Campaign and DiversityInc. Learn more at www.aramark.com or connect with us on Facebook and Twitter. Description: Responsibilities: Aramark Business & Industry Facility Services is part of Aramark's $2 Billion Global Facilities Business representing a client portfolio of 16,000 facilities and two billion square feet. Every day we provide workplace, facility, and business support service solutions to a client base encompassing a wide range of environments including but not limited to automotive, life sciences, technology, industrial, manufacturing, and corporate campuses. We are uniquely positioned to integrate a variety of diverse business support functions into a single solution set we often self perform. Our B&I FS solution sets are process based, metric driven and integrates technology to manage and report outcome based performance. Aramark B&I Logistics Services division has an immediate need for a Senior Operations Manager at our location. Please be advised, this is a rotating shift position with scheduling on certain nights and weekends. Responsibilities: * Manages the day-to-day operations of the Amtrak Rail Yard and/or Train Platform by effectively managing Rail Yard Supervisors, Leads, Drivers and Warehouse Workers. As a senior leader in the operations function, implements and drives strategies to achieve Company and client objectives. * Coaches, trains and develops Rail Yard Supervisors to increase the effectiveness and efficiency of performance. Leads Recognition and Safety culture and utilizes operations leadership skills to enhance client partnerships. Troubleshoots and resolves safety, service and other operational problems in collaboration with warehouse and administrative functions. * Responsible for managing Rail Yard Supervisors and staff to ensure operational excellence accordance with all established business process compliance SOPs. * Assists GM with the evaluation of the effectiveness of and recommends alternatives for work methods, procedures, controls and staffing to achieve accurate and timely movement and processing of product; manage to ensure warehouse layout is optimally aligned for maximum efficiency. * Responsible for recruiting, hiring, training, coaching and counseling of staff to provide ongoing support and development. Leverages leadership skills to set goals for front line teams and provides regular performance feedback utilizing all management resources available to include work-with observations. * Ensures daily operations are maintained as scheduled. Ensure all business records, documentation and administrative standards are maintained as required to include personnel records, train deliveries, product and asset inventories, DOT requirements. Directly responsible for labor management of their team to include schedule adherence (Kronos), overtime management and wage & hour compliance. * Models, leads and inspires safety leadership, and all key initiatives relating to our core values, to create a positive Commissary work environment. Owns and fosters effective communication at all levels of the organization. * Assists GM with operational, people, process and service related objectives to drive continuous improvement and efficiency; leads managers to anticipate and solve problems and plan for upcoming events, seasonal changes, etc. * Coaches, trains, and develops Rail Yard Supervisors informally and through formal training programs, providing both informal (e.g. on-floor coaching) and formal (e.g. written evaluation) job performance based feedback. Ensures compliance with Collective Bargaining Agreement, Disciplinary Guidelines/Work Rules and Attendance Policy. * Fosters a culture of safety first throughout the organization by following Aramark safety commitment, policies and procedures. Monitors safety, physical security and operational metrics on a daily, weekly and monthly basis. * Helps prepare, develop and execute action plans on FDA, Business Process Compliance and Wage and Hour Audits. * Liaison with client and local operations councils and workgroups. * Maintains compliance with all Federal, State and Local laws and regulation that affect Commissary operations. Comply with Federal Regulations and Company safety policies and practices to promote safety awareness in the Commissary. * Maintains compliance with Safety Plan including safety observations, incident investigations, 5 Whys/root cause analysis, 6S, safety committee meetings and action items. * Promotes the Encore! Encore! employee recognition program and weekly managers meeting. * Assuring that all Company, Operating, Administrative and Business Conduct Policies, and normal business ethical standards, including client's Code of Conduct, are closely followed by all employees within their Commissary. * Supports the accurate administration of the payroll, human resources, and operations reports as necessary and as directed by GM. Qualifications: Qualifications: * At least 3-5 years of relevant experience leading an operations team. * Key experience in the following categories is an asset: customer service leadership, foodservice or route sales operations, performance management, training and development of front line managers/personnel. * Bachelor's degree preferred. * Must have a valid driver's license and be able to obtain DOT certification to operate DOT regulated vehicles. * Client interaction, communication, organization/time management, multi-tasking, detail-oriented, accuracy-driven and proficient computer skills are critical to success in this role. * The ability to work efficiently and independently is important as well. * Must have familiarity with inventory control procedures and experience handling perishable products * Industry background to include vending, food service, route distribution (e.g. uniform distribution or customer products), retail. * Must be able to work various shifts Aramark is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer – Minority/Female/Disability/Veteran Aramark Corporation Oakland CA

Operations Manager-Ca

CVS Health