Operations Manager

POSITION SUMMARY:

Under the direction of the Associate Executive Director, the Operations Director is responsible for providing Cause-Driven management and operations focused around general site operations including but not limited to leadership/support with daily operations and programs, Social Responsibility activities/events, leadership support with senior member events/activities, special events/activities. The Operations Director will support the Family leadership Experience team is their centralized model. The Director will also lead/supervise site operations, associate development, and general site leadership. Day to day operations include associate supervision, support fiscal control, program monitoring, program area facility management/maintenance, program/services optimization and fulfillment.

ESSENTIAL FUNCTIONS:

• In coordination with the Associate Executive Director: plan, develop, and execute high standards and engagement in services for members within Association guidelines and Strategic Plan
• Partners with Y Family Experience Leaders to deliver high quality and consistent programing at the center, across all service areas.
• Focus on quality experiences and engagement within programs, services, and activities

Train, lead, and coach talented associates and volunteers in all areas of responsibility

• Foster an environment that is positive and motivating to families, children, and peers.
• Work within assigned budget in all areas of responsibility
• Support in the budget process as assigned
• Promotes program and membership enrollment in interactions with existing and potential members. Coordinates program registration, including logistics to support phone, walk-in and online registration. Coordinates with marketing efforts to maximize enrollments and provides ongoing support to Program Directors on related issues.
• Participate in successful annual support campaign and provide leadership to associate giving and engagement
• Ability to work with diverse population, all ages, genders, and sexual orientations
• Attend and actively participate in all meetings as assigned
• Serves as Leader on Duty as assigned
• Incorporate the four character values of the YMCA: Caring, Honesty, Respect, and Responsibility and adhere to the YCM Code of Conduct
• Communicate the Y mission and objectives to the community.
• Assist in all other areas as assigned.