Operations Manager With Ts/Sci

Paragon Cyber Solutions has an immediate opening for those ready for an exciting and dynamic career as a Operations Manager  to provide technical expertise, conduct research, evaluate, and offer staff support. Support includes preparing standard identity operations staff documentation for the host organization.

Clearance
Active TS, with SCI eligibility

Responsibilities

• Evaluate software and associated documentation, manage and monitor quality metrics and continuous quality monitoring
• Research, analyze, and make recommendations for improvements to software and data contained within software
• Effectively communicate with leadership, application developers, database engineers, business analysts, and project stakeholders
• Manage task specific projects to include, but not limited to, quality assurance, quality control, system/software troubleshooting, and testing
• Assist in collecting and organizing information for system specifications and other customer
• deliverables/documents
• Contribute to internal reports, manages customer inquiries, updates, and completes delegated tasks to ensure progress to deadlines and maintain quality standards
• Perform needs analysis to determine opportunities for new and improved business process solutions
• Act as a primary stakeholder in the underlying information technology (IT) operational processes
• and functions that support the service, provide direction, and monitor all significant activities so the service is delivered successfully
• Gather feedback on customer satisfaction and internal service performance to foster continual improvement
• Review existing policies with stakeholders.

Requirements

• Ten (10) or more years of documented experience
• Knowledge of the capabilities and functionality associated with various technologies for organizing and managing information
• Knowledge of the organizational core business/mission processes
• Skill in identifying measures or indicators of system performance and the actions needed to improve or correct performance
• Skill in the ability to translate, track, and prioritize information needs and collection requirements
• Skill in the ability of resolving conflicts in laws, regulations, policies, standards, or procedures
• Skill in identifying measures or indicators of system accuracy and the actions needed to improve or correct inaccuracies
• Ability to provide ongoing optimization and problem-solving support
• Ability to dissect a problem and examine the interrelationships between data that may appear unrelated
• Ability to function effectively in a dynamic, fast-paced environment

Benefits

• Health Care Plan (Medical, Dental & Vision).
• Retirement Plan (401K w/ employer matching).
• Paid Time Off & 11 Paid Public Holidays.
• Short and Long-Term Disability.
• Healthy Work-Life Balance.
• Training & Development.

Why Work For Paragon Cyber Solutions?

You want to make a difference. You want to be recognized by name versus being a number. You want to work with a company where you can grow and work in different areas to increase your knowledge/experience. You have an entrepreneurial spirit and need to live it.

As a small business, each team member rolls up their sleeves and helps where needed (including our CEO). Our ideal candidate will be comfortable with multi-tasking and prefers working in a fast-paced, dynamic environment. You must be adaptable to the needs of a growing business.

A Model of Excellence

That’s our motto in all we do and what we seek in our team members.

Are you a hardworking professional seeking a new opportunity that fosters growth? Look no further!

We are an award-winning minority, woman, veteran-owned, 8(a), EDWOSB, VOSB, Tampa, FL-based small business. We pride ourselves on delivering high-quality solutions that help our clients protect the integrity of their business operations.