Operations Manager

POSITION SUMMARY

As an Operations Manager, you will oversee all activities pertaining to various departments within the facility to ensure the highest level of productivity, accuracy, and safety in a positive environment. This includes assignments from the following functional areas: receiving, inventory control, shipping, safety, facilities, quality assurance, and training and development. Clear communication to all warehouse managers and leaders is essential to maintaining efficient inbound/outbound operations during all shifts in a 24/7 environment.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Monitor daily, weekly, and monthly metrics for all departments

• Develop and coach warehouse management team

• Enforce all safety procedures

• Conduct weekly and monthly manager meetings

• Develop continuous procedural improvements

• Ensure operational departments are appropriately staffed/trained

• Advise and ensure personnel issues are resolved consistently

• Fulfill the role of a shift/department manager when needed

• Assume the duties of the DCGM in their absence

o Receiving:

§ Manage domestic and import deliveries to set expectations

§ Monitor the scheduling of all transportation needs across all shifts

§ Ensure shifts are operating consistently, efficient, and effectively

§ Manage multi-shift departments

§ Monitor various reports for accuracy

§ Ensure all SKUs are received accurately and efficiently

§ Collaborate with internal/external partners to meet business needs

§ Ensure purchase order/stocking discrepancies are resolved urgently

o Inventory:

§ ~ .75% ABS adjustments v. on hand inventory value

§ Ensure all inventory is cycled quarterly each year

§ Ensure all outlet/ebay items are listed promptly and progressive decrease in pricing is followed to quickly turn inventory

§ Ensure wrap/kit items are completed to fulfill order request

§ Ensure RAs are processed accurately and timely

o Outbound:

§ Same Day Metrics including specific time-sensitive cut-offs are met internally to deliver to our customers

§ Maintain effective quality metrics including but not limited to packer accuracy, packer scanning %, parcel/carrier damage, picking accuracy etc.

• Actively engage in "MBWA" or managing by walking around and role model our cultural values

• Interact with employees regularly to promote a high level of engagement and ensure all safety regulations / rules are followed

• Lead weekly and monthly manager meetings to share information including metrics review, areas of improvement, employee relations issues, and updates on related projects

• Maintain a high level of operating knowledge and positive employee relations by working at minimum one day each month with each department and/or shift

• Role model effective communication with external departments / contacts and vendors; manage partnerships concerning supplies, building maintenance, etc.

• Other duties as assigned

EDUCATION and/or EXPERIENCE

• Minimum of 1 year of relevant experience in a supply chain role

• Minimum of 1 year of successful experience leading and managing a team of direct and indirect reports

• Minimum of 2-3 years of experience exercising the aptitude to understand data to make data-driven decisions

• Experience working in a distribution environment preferred

KNOWLEDGE, SKILLS, & ABILITIES

• Proficiency with MS Office required (Outlook, Word, Excel, PowerPoint, SharePoint)

• Strong analytical and problem-solving skills required

• Superior verbal and written communication skills; ability to explain technical and complex concepts in a simple and concise way to ensure ease of understanding

• Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment

• Ability to quickly adapt as business needs change; ability to address difficult situations with diplomacy and high emotional intelligence

• Strong knowledge and passion for company culture

• Customer service-oriented attitude with a demonstrated desire to exceed expectations

• Willingness to work flexible schedules, including weekends, evenings, overnight, and holidays,

PHYSICAL DEMANDS

• Work is performed while sitting, standing and/or walking, up to and including 12 hours/day

• Requires the ability to communicate effectively using speech, vision, and hearing

• Requires the regular use of hands for simple grasping and fine manipulations

• Requires regular bending, squatting, crawling, climbing, and reaching

• Requires the ability to regularly lift / carry 50-75lbs. and push / pull up to 150lbs.

WORK ENVIRONMENT

While performing the duties of this job, the employee is regularly exposed to moving mechanical parts and vehicles. Occasional activities may involve exposure to marked changes in temperature and humidity, and exposure to dust, fumes and gases. The noise level in the work environment is usually moderate. The passage of employees through the work area is average and normal.

TRAVEL REQUIREMENTS

May require occasional travel to other facilities within the distribution network