Operations Manager

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, pregnancy, sexual orientation, marital status, gender identity, national origin, citizenship status, age, disability or protected veteran status.

WM is known for not only a great place to work and build a career, but also for building a better tomorrow one step at a time.

If you have a strong background in transportation management, routing, and logistics, this might be the role for you.

Job Summary

The Operations Manager is responsible for Onboarding, Developing, Coaching, Mentoring, and Performance Management of all drivers and helpers assigned to them. Route managers will establish and maintain positive relationships with all frontline employees and spend the majority of their day in the field with frontline employees. The ideal candidate will have a solid understanding of logistics, experience in data analysis, and 2+ year's experience in people management overseeing a staff of 20-25 employees.

Schedule: 10:00am to close; Saturdays rotating every 7 weeks, 4:30am until close (approx. 3pm)

II. Essential Duties and Responsibilities

• Onboarding: Ensuring new frontline employees have tools, instruction, and feedback for successful daily duties; Meet with new frontline employees daily to ensure consistent communication and support of onboarding
• Developing: Provide timely and consistent touchpoints with frontline employees; Regular review of best practices to enhance daily performance; Focus on understanding and progress of frontline employee career goals
• Coaching: Identify and address improvement opportunities and collaborate with frontline employees to ensure continued success; Actively practice and seek feedback on coaching conversations.
• Mentoring: Lead by example to ensure safety practices are paramount with each employee; Teaching and developing an understanding of the WM Way
• Performance Management: Conducts Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining; Documents and maintains records required by regulatory agencies such as the Department of Transportation.
• Reviews and audits documentation related to route operations daily (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate.
• Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.

III. Qualifications

A. Required Qualifications

• Associate's Degree or in lieu of a degree
• High School Diploma (accredited) and two (2) years of relevant work experience
• Successful completion of the WM Route Manager Trainee program
• Must be at least 18 years of age
• Legally eligible to work in the country where the position is located
• Valid Driver's License

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

• Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc) rarely;
• Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements occasionally;
• This job operates in a mix between an office environment and plant/field environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

The expected salary range for this position is $80,000 to $85,000 per year. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate's relevant experience, education, training, certifications, qualifications, and work location. In addition, this position is eligible for incentive pay.

V. Benefits

At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click Apply.