Operations Manager

Urb-E New York , NY 11251

Posted 1 week ago

New York City Operations Manager

Do you want to shape the future of Urban Delivery? URB-E is a young and growing company, leading the way in last-mile-delivery platforms with engineering excellence in hardware and software.

Reporting to the VP of Operations, the responsibilities of the New York City Operations Manager are below:

  • P&L responsibility for New York operations; all roles in NYC ultimately report to this role.
  • Set-up and oversee delivery and fleet operations, ensuring efficient, cost-effective, on-time delivery and maintenance
  • Collect and analyze operational data on a daily and weekly basis and demonstrate how continuous improvement measurements are improving operations
  • Recruitment and training of riders and mechanics; ensure all team members are cross trained using updated SOPs
  • Handle relationships and negotiations with customers, vendors, and other stakeholders
  • Fill-in when others are not available. Among other duties, this includes training or dispatching riders, loading or delivering products, maintaining rigs, and handling customer calls.

To be successful in this role, the following must describe you:

  • You are a leader at a start-up company. You are excited to create and be a part of something new. You expect to wear many hats and to get your hands dirty.
  • You care about measuring yourself and your operations. Using data and completion of tasks, you can prove that your operation is continually improving.
  • You invest in your team and coach them. You dont just delegate. You work alongside your team to get better. You ensure problems are solved, not complained about.
  • You aim to provide customer delight. You create systems to ensure the customer is pleased.
  • You operate with a clear focus on profitability and sustainability.
  • You dont easily give-up. You know being a pioneer is not for everyone. You put in the effort to be the best.


  • B.S. in Operations or Industrial Engineering, or have relevant experience; MBA preferred
  • Minimum of 5 years managing a team of 30 or more people, preferably in logistics or precision manufacturing
  • Detail-oriented, able to handle the complexities of hardware, software, and service
  • Excellent problem-solving skills; lean manufacturing or six sigma training is preferred
  • Demonstrated experience in cost reduction and operational improvements
  • Expert at analyzing data using Excel, Google Sheets, or BI software
  • Evidence of recent hands-on recruiting and coaching of front-line workers, preferably in the delivery or maintenance fields, is required

Market-competitive compensation can be expected.

Please contact jared@urb-e.com for further inquiry and resume submission.


  • Salary: $80,000-$130,000 depending on experience
  • Health Care Plan (Medical, Dental & Vision)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Short Term & Long Term Disability
  • Training & Development
  • Stock Option Plan

Job Type: Full-time

URB-E is an equal opportunity workplace and an affirmative action employer. We welcome all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, or veteran status. We understand the importance of creating a more diverse and inclusive workplace and celebrate our employees for their differences.

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Operations Manager