Operations Manager

Tudi Mckees Rocks , PA 15136

Posted 1 week ago

We are looking for a positive leader to join our dynamic, growing team.

Welcome to TUDI Mechanical Systems. Our approach is unique and our team is committed to making a difference. Our success is attributed to our unique culture that is focused on trust, integrity, transparency and fun. Our employees are passionate and empowered business partners. At TUDI, employee satisfaction is as important as customer satisfaction.

The Operations Manager will drive success as an integral part of TUDI Mechanical Systems Commercial Department.

Job Title:

Commercial Operations Manager

Responsibilities:

  • Manage service department activities to achieve revenue goals and objectives while maintaining a strong customer focus

  • Lead, motivate and optimize the service team to provide a superior customer experience

  • Execute established business plans to meet and exceed revenue goals

  • Consistently administer company policies/procedures while leveraging employee engagement and establishing a culture of accountability

  • Work closely and effectively with all departments and Department Managers

  • Maintain customer satisfaction by investigating concerns, implementing corrective action and following-up with customers and assigned staff

  • Continually monitor performance and develop strategy for optimizing service fulfillment and overall customer experience

  • Identify bottlenecks that are impeding the efficient and timely completion of customer service needs and collaborate with Process Improvement team to determine proper resolution

  • Manage strategic relationships with local trade schools to secure access to students and alumni

  • Demonstrate and encourage open and collaborative communication among all members of the team

  • Continually educate technicians regarding the importance of safety and best-practices in the field

  • Monitor and maintain job satisfaction among personnel by performing constructive and thorough annual performance evaluations

  • Participate in management team meetings to help develop corporate growth strategy and address operational challenges

Qualifications:

  • Experience successfully leading a fast-paced service organization

  • Bachelor's degree or equivalent experience preferred

  • Strong interpersonal communication skills

  • Ability to analyze and forecast data to ensure alignment with company goals, objectives and revenue targets

  • Demonstrated proficiency with tasking and time management

  • Ability to self-start and motivate a team toward a common goal

Compensation & Benefits:

  • Competitive compensation plan including bonus

  • Healthcare premiums paid in full

  • 401k with company match and profit sharing

  • Life insurance

  • Onsite fitness facilities

  • Various employee and family activities

Our results speak for themselves. Tudi Mechanical Systems has been consistently voted a top workplace and was recognized as one of the best contractors on the U.S. East Coast by Air Conditioning, Heating and Refrigeration News. Founded in 1987, TUDI Mechanical Systems has grown into the premier mechanical service contractor and trusted business parted in our defined market segment. Our ethics, strategies and business philosophies have led to consistent double-digit growth. We emphasize finding the "right fit" talent, providing continuous opportunities to learn and helping people grow.

Apply now to be part of this growing team and join the Tudi family.


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