GENERAL PURPOSE OF THE JOB: The Operations Manager is responsible for hiring and training KCN staff, insuring compliance with policies and procedures and act as the liaison for the on-site staff, customers, and Keefe Commissary Network for assigned territory and on-site locations.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Posses full working knowledge of the KCN Best Business Practices Guide
Have an understanding of Centric Group policies and benefits (attendance, medical, vacation, etc.)
Work with Regional Vice President to improve labor efficiencies at assigned KCN operations
Monthly review of the KCN Account Analysis with the KCN Regional Vice President on all warehouse and non-warehouse labor
Assist the KCN Regional/Group Vice President in the managing of the new account start-ups and schedules by:
Manage the hiring of new staff
Verify all applications, drug tests, and new hire packets are properly completed, given to Regional/Group V.P. for approval, and forwarded to KCN Corporate/Centric Group
Train new staff on AS400 software, inventory, and company policies
Train the on-site supervisor/manager on proper inventory control, including all procedures and reports in the BBPG
Implement policies for credits, damaged product, out of date product and returns
Assist the Account Manager in the counting and inventory of customer buyback
Instruct on-site staff on KCN and Facility security/safety procedures, notifying KCN management if there are conflicts with the Facilities policies/procedures
Provide follow up training, on-going support and assistance to all on-site managers and staff
All reviews for on-site and regional managers and manage the review process with the on-site managers and their staff
Establish monthly reports and reporting features
Assist in the accuracy and submission of weekly time sheets for payroll for all on-site staff
Present information to analyze the profitability, costs and operational issues of prospective accounts
Prepare weekly status reports
Complete miscellaneous duties/projects as assigned by KCN Regional/Group V.P.
This positions has supervisory and non-supervisory direct reports including Regional Commissary Managers and Commissary On-Site Staff.
EDUCATION AND/OR EXPERIENCE:
Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
CERTIFICATES, LICENSES, REGISTRATIONS:
Valid driver's license
Posses DOC ID pass
OTHER SKILLS AND ABILITIES:
Must be a self-starter who can work well with people at all levels both in and out of KCN Organization in a professional manner.
Requires strong supervisory skills: a demonstrated ability to lead people and get results through others.
Ability to implement standard management practices.
Ability to work in a correctional environment.
Excellent oral and written communication skills.
Ability to define problems and resolve them quickly.
Ability to work well with ever changing priorities and situations.
Excellent organizational skills.
Ability to work independently or within a team.
Familiarity with inventory management.
Familiarity with computers (including Microsoft Office programs).
Ability to travel on a weekly basis within assigned territory
Warehouse managerial or supervisory experience a plus
Must complete a drug screening test
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.