Operations Manager

Our Mission

The Bay Club Company is much more than a hospitality company.

We provide experiences which celebrate a healthy and vibrant lifestyle.

Our Culture

Our unique culture is at the heart of all we do and is guided by our values and behaviors. It's what we expect of ourselves and each other every day. We call them the "Actions We Live By."

Our Core Values:

Actions We Live By. It's who we are when we step into our full power.

Keep It Real. Always. We need open and honest discussions. We need courage to speak up and to call things out that aren't good enough. And we navigate tough conversations with empathy and grace.

Think Ahead. Be An Owner. Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it!

Stay Humble. Hustle Harder. Show up and do the hard work. Be a gritty, roll-up-your-sleeves kind of crew. Know it's never about one person-we are a part of a powerful team.

One Team. One Voice. Moving Forward. Together. Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish.

Be Curious. Ask Why. Stay member curious. We seek to understand, and we never settle. We ask questions to truly understand the core of a matter.

GENERAL SUMMARY

The Operations Manager is an exempt position whose primary responsibility is the operational success of the Club through the on-going creation and/or development of staff, programs, services and facilities. The Operations Manager oversees the Front Desk and Housekeeping departments, as well as provides leadership to all Associates to ensure that member needs are met and that the experience that we deliver surpasses expectations. The Operations Manager will be required in a daily basis to exercise discretion and independent judgment in ensuring that the Club is successful and that Associates are adequately developed.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

PRIMARY JOB FUNCTIONS

Employee Management

• Hires, trains, supervises, develops, and terminates the employment of those supervised in accordance with company policies and directives
• Performs timely performance evaluations on supervised Associates.
• Compiles comprehensive reports regarding performance of Associates.
• Responsible for implementation of all laws, regulations and policies regarding, employment practices, safety rules and all other company policies and procedures
• Process, review and submit payroll for those supervised directly by Director of Operations
• Monitor uniform adherence of all staff

Club Management

• Daily walk-throughs of Club to ensure staff is maintaining a clean, organized and safe facility
• Manage the Front Desk and Housekeeping operations to ensure efficiency and exceptional member, guest and Associate service
• Manage supply inventory through monthly audits and loss control measures, and ensuring that all supplies are adequately stocked
• Develop and implement comprehensive, member-focused operational standards
• Act as Club and/or regional Manager on Duty, as required
• Oversee day-to-day Club operations run safely, smoothly and efficiently through a visible management presence and leadership.

Financial Accountability

• Manage financial performance of Front Desk, Housekeeping, Locker Rental, and Laundry Service through achievement of revenue targets, expense management, proper planning and forecasting, and retention
• Prepare and implement action plans to meet or exceed monthly department financial goals
• Maintain departmental financial goals and incentive plans in coordination with General Manager and EVP of Operations

Communication & Relationships

• Effectively and professionally interacts and communicates with senior management, managers, other Associates, vendors, members, and guests.
• Promote harmonious relations among members, staff, vendors, and the community at-large.
• Communicate timely and follow up, as appropriate.
• Active participation in required events, required programs, required meetings and required trainings.
• Ensure the TBCC mission and club brand is upheld in all aspects of club operations
• Represent the club in a professional manner through image, dress, communication, and immediate follow through and response

Corporate Goals & Objectives

• Promote the company's safety goals and actively work towards ensuring a safe working environment.
• Interpret and ensure compliance with company policies and procedures.
• Actively further Club objectives and continuously support improvement and positive change, which includes participating on corporate designated committees to improve the company and business operations.
• Make professional development a consistent priority.

OTHER JOB FUNCTIONS

• Flexibility in work schedule, as job may require day and evening shifts, weekends and holidays