Operations Manager

Team Industrial Services, Inc. Memphis , TN 38103

Posted 3 months ago

REQUISITION ID: 1132req1863

JOB TITLE: Operations Manager

JOB CITY: Memphis

JOB STATE: TN

About TEAM Industrial Services:

Team Industrial Services, Inc. is the worldwide leader in minimizing equipment and asset downtime, providing specialized industrial on-line maintenance, inspection and repair. We provide critical services to our customers that enable them to maintain and operate their facilities and equipment in a safe and productive manner with over 220 locations throughout the world.

At Team, we invest in our employees with the top training and development resources, meeting the needs of the company and the employee. In a constantly evolving industry, Team remains a leader in innovation and service leadership.

TEAM is seeking an Operations Manager for our Memphis, TN location. Experience in NDT is required.

General Summary

The Operations Manager is responsible for managing, planning, directing and coordinating the day-to-day operations of the District, including enforcement of policies, and planning the use of billable materials and personnel.

Essential Job Functions

  • Maintains a safe, secure and healthy environment by adhering to Company/Customer safety and quality standards and practices and to legal regulations, alerting others regarding potential hazards or concern

  • Adheres to and is a champion of TEAM's Core Values

  • Supports and manages billable operations, including scheduling

  • Responds to all safety incidents or issues by being involved in Root Cause investigations, Near Miss tracking, Preventative Action development, and Corrective Actions

  • Responds to customer concerns regarding quality, and works internally to resolve those issues and prevent future occurrences, logging Non-Conformance Reports as required

  • Ensures all vendors have been properly vetted and classified as approved suppliers

  • Acts as a liaison between the customer and vendors/internal groups to ensure conflicts are resolved (e.g.; engineering package delays, equipment scheduling conflicts, manufactured item deliveries)

  • Reviews all customer work records to ensure documentation is thorough, customer purchase orders are provided, and the item/equipment used is clear for costing and pricing the work

  • Coordinates material and equipment purchases/orders to meet customer requirements

  • Assumes responsibility for technician personnel activities in the District, including annual evaluations, coaching, and merit increases, etc.

  • Facilitates technician growth and development by aligning training and experience opportunities with the Technician Career Path and Technical Training plans

  • Monitors technician training, both internal and customer-specific, and manages the field evaluation process to ensure all technicians are adequately evaluated as required

  • Evaluates crew mix to achieve maximum profitability

  • Monitors technician utilization in an effort to control non-billable hours and improves District profitability; runs and evaluates the utilization reports on a weekly basis

  • Manages District fleet and fuel expenditures

  • Schedules technicians in Team Apps, and approves/verifies the hours worked and expenses, once entered

  • Prepares customer quotations, as needed, and prices completed job packages once work is complete (in some Districts)

  • Manages purchasing activity and works with vendors to ensure the District costs are received in a timely manner

  • Manages the District inventory, places orders through Manufacturing, and plays a key role in the Quarterly Cycle count process

Job Qualifications

  • High school diploma or equivalent required

  • Bachelor's degree in Management or industry related field preferred

  • Five (5) plus years of industry related experience

  • Previous management experience preferred

  • Previous experience working in an ERP (Microsoft Dynamics AX) preferred

  • Proficiency in Microsoft Office products

  • Travel requirement: up to 50%

Work Conditions

  • Position is located at the District office

  • Work is conducted in a semi-private office/cubicle setting

  • Days and hours of work are Monday through Friday 8:00 am to 5:00 pm. Some flexibility in hours is allowed, but the employee must be available during the core work hours of 9:30 am to 3:30 pm

Physical and Mental Requirements

  • Ability to lift and carry 25 pounds

  • Sufficient clarity of speech and hearing or other communication capabilities, with or without reasonable accommodation, which permits employee to communicate effectively

  • Ability to sit for prolonged periods of time with or without reasonable accommodation

  • Sufficient manual dexterity with or without reasonable accommodation, which permit the employee to perform routine office duties

  • Sufficient personal mobility and physical reflexes, with or without reasonable accommodations to perform office duties and travel when necessary to off-site locations

This job description is intended to indicate the kinds of tasks and levels of work difficulty required of the position given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of duties and responsibilities shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty.

TEAM Industrial Services, Inc. strictly prohibits discrimination against applicants, employees, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender, age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state or local laws.

TEAM's Core Values

Safety First / Quality Always In everything we do

Integrity Uncompromising standards of integrity and ethical conduct

Service Leadership Leading Service Quality, professionalism and responsiveness

Innovation Supports continuous growth and improvement

Pride and Respect For our customers, for each other and for all our stakeholders

Teamwork Global teamwork and collaboration


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Operations Manager

Team Industrial Services, Inc.