TAK Communications, Inc., a leading multi-state cable television installation firm, is seeking a full-time Operations Manager in our Twin Cities metro office.
The Operations Manager will be responsible for all aspects of a significant piece of our overall business/installation technicians. Responsibilities will include training, quality performance, productivity and daily management including tracking attendance and tardiness and addressing any disciplinary issues quickly and appropriately.
Responsible for day-to-day operations of a market this includes metrics, production and headcount
Responsible for maintaining headcount working with the Regional Director Operations and Recruiting and client to determine the appropriate number of technicians and then interviewing, hiring and retaining technicians to deliver on that promise
Supervisor Development Serves as a mentor and coach to a set number of current supervisors develops actionable plans to get them prepared for managerial opportunities if desired
Responsible not only for holding all in-house supervisors and related technicians accountable for their work, customer experience, craftsmanship, etc. but also for any sub-partner technicians which the company may choose to use from time to time as necessary
Responsible for strong production and maximization of revenue and profitability through sound technician and supervisor hiring, training and retention
Responsible for identifying qualified supervisor candidates, interviewing, hiring and setting those selected up for success through training, guidance and development
Upbeat, positive and persevering able to identify obstacles to superior results and able to work around, through or over to deliver said results
Ensures adherence to quality control standards, maintenance programs and internal controls designed to safeguard all company assets
Responsible for prompt handling of client escalations responsive and thorough
Can handle multiple competing tasks concurrently, prioritize effectively and deliver on deadlines and promises
PREFERRED CANDIDATE WILL POSSESS:
High School Diploma or equivalent
Good verbal, written and interpersonal communication skills required
Prior management experience in the telecommunications field
Working knowledge of National Electric Code, Occupational Safety and Health Act (OSHA), and related state and local codes is helpful
Must be able to pass a pre-employment background test and drug screen and have a valid drivers license.
Must possess the capacity to learn, adapt to change, and become proficient quickly.
Ability to manage stress, exercise self-control, adhere to company policies and uphold the mission of the organization.
PHYSICAL REQUIREMENTS & WORKING CONDITIONS:
Good, modern, well-lighted, ventilated, air-conditioned work area.
Subject to frequent interruptions and deadlines.
May work long or irregular hours.
Must maintain confidentiality as may be required in the normal course of position performance.
May have times where the manager will need to be working in the field.
Work indoors in confined space, poorly ventilated areas such as attics and crawl spaces during extreme heat
Exposure to dust, dirt, noise, insects, cleaning solutions
Work outdoors in all kinds of weather and all times of the day or night
Work performed near power lines and electricity
Work and travel in inclement weather
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
TAK Communications, Inc.