Operations Manager

As an Operations Manager you will manage the customer care center for Strategic Accounts including the overall customer experience: overseeing billing, new customer setup and dispatch of service and delivery. The Operations Manager is responsible for the efficient operation of the Customer Care Center while supporting profitable operations that emphasize growth and revenues and maintaining a unified team that can provide customer service to build and grow the business.

Primary Responsibilities:

• Supervise, and direct activities of Customer Care such as phone and email customer support, inventory, credit, and dispatch of delivery and service.

• Handle customer service issues, assuring customer service is performed to the highest standard.

• Review and manage key metrics for calls, customer care, delivery efficiency, net promoter scores.

• Train and develop competent Customer Care Representatives and Delivery Dispatchers.

• Provide support to multiple remote delivery centers across the US.

• Ensure prompt responses and resolutions to complex customer billing or service issues by coordinating with sales, delivery managers and corporate staff.

• Perform other job duties as assigned.

What we need/Requirements:

• Five years or more of job-related experience preferably in a related customer service environment

• Proven track record of management success

• Strong leadership skills

• Excellent written and verbal communication skills

• Analytical ability to review and understand business reports.

• Ability to lead and develop teams.

Superior Plus Propane has a vision to be the Premier Propane distribution company within the United States. To that end, we pride ourselves on delivering excellent customer service to ALL of our customers both internal and external. We have a collaborative work style and we make decisions based on analytics and best practices. Superior encourages work/life balance as seen in our above industry standard PTO program as well as the flexible work schedules we offer.

Benefits:

Our benefit package is designed with the employee in mind and includes: excellent health coverage, generous paid time off, flexible scheduling and much more!

• Medical, dental, vision insurance

• Single plan is free

• Retirement planning and profit sharing

• Employer paid short/long term disability

• Employer funded HSA account

• Employer Sponsored

• Employee Assistance Program

• Tuition Reimbursement

• Access to in-house learning portal

• Convenient casual dress environment

Other details

• Job Family USA

• Pay Type Salary

• Employment Indicator Full Time

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• Alpine, CA, USA