Operations Manager, Strategic Accounts

Nixon Power Lawrenceville , GA 30046

Posted 2 months ago

Operations Manager, Strategic Accounts

The position oversees standby-power generation services for Nixon Strategic Account customers throughout North America. They manage direct and indirect reports who understand expectations and are responsive to customer service needs related to strategic accounts growth and retention. They play a key role in business processes to mitigate risk with focus on operational profitability and customer relations. They will establish, manage and maintain operational alliance with account teams and operational support functions to support growth plans.

The position is in the Aftermarket Service Department and reports directly to the Director of Aftermarket Operations. The position is based out of our Lawrenceville, GA office.

Responsibilities_

Major Accounts:

  • Manage the execution of service level agreement requirements between internal company business segments and external company vendors

  • On time completion of generator and associated subsystem inspection services both self and subcontractor performed to include all required documentation

  • Promote and achieve expected customer specific scorecard metrics

  • Oversee 24/7 emergency service response capability

  • Proactively leads a departmental-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones.

  • Interfaces with key major account customers. Provides excellent customer service to key major customers

  • Work extensively with Service Sales Teams and Service Managers to identify/win/execute on key service sales opportunities

  • Develop and maintain excellent relationships with key accounts, prospects and suppliers

Lead Manage hold Accountable:

  • Monitor key performance indicators

  • o Leads, manages and holds team accountable

  • o Provide coaching, mentoring and guidance to team members

  • o Conduct quarterly reviews with team

  • Handle employee, vendor and customer issues when appropriate

  • Work with team for comprehensive training and development

  • Be a role model for the company culture; support implementation of procedural, process and organizational changes required to achieve identified growth objectives Leads solution based efforts that exceed customer expectations

  • Prepare weekly, monthly, quarterly and annual forecasts and reports

Customer Service:

  • Support partnership between Sales Team & Aftermarket Team and other functional business segments within Nixon

  • Participate in developing service sales plans with sales teams

  • Lead solution based efforts that exceed customer expectations

  • Proactively assesses, clarifies, and validates customer needs on an ongoing basis.

Training:

  • Participate in developing service sales plans with sales teams

Education and experience_

Bachelors Degree preferred; three to five years related experience

Skills and abilities_

  • Strong verbal and written communication

  • Excellent customer care focus

  • Excellent organizational skills

  • Proficient computer skills (MS Office, MS Dynamics Great Plains)

  • Basic mathematical skills, including calculations with fractions, decimals, rate, ratio and percentages

  • Clean driving record

Physical demands*

While performing the duties of this job, the employee is regularly required to:

  • Use hands/fingers handle, or feel

  • Reach with hands and arms

  • Stand, walk, sit, climb, balance, stoop, kneel, crouch and crawl

  • Lift and/or move up to 25 lbs. (occasionally up to 50 lbs)

  • Be exposed to moving mechanical parts; fumes or airborne particles

  • Ability to sit for long periods of time

  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Overview

Founded in 1914, Nixon Power Systems is the Southeasts largest full-service organization dedicated exclusively to the sale, rental, distribution, service, and technical support of stand-by and prime power generation equipment, parts, and accessories. The Company is headquartered in Brentwood, TN (suburb of Nashville) with six operating center locations throughout the Southeast and Mid-Atlantic. Privately held Nixon is consistently profitable and focused on continued growth.

Nixon is the largest industrial Kohler Power Systems distributor of Stand-by Power equipment in the country. The Companys Kohler sales territory covers all or part of seven states in the Southeast and serves national and regional companies with a large number of retail, distribution, and commercial facilities. Nixons long-term dedication to superior service and solutions to customers comprehensive power needs is evidenced by their historic growth rate and repeated selection as Kohlers Distributor of the Year award. The Company is also a large distributor of Innio-Jenbacher prime and renewable power equipment, encompassing 13 states throughout the Mid-Atlantic and Southeastern US.

With over 230 employees; Six (6) regional Sales and Service Centers throughout the Southeast United States; a 13-state commercial footprint; and a commitment to total quality, Nixon Power Services is an industry leader dedicated to being an unmatched employer.

Nixon Power Services is an Affirmative Action and Equal Opportunity employer, Minority/Female/ Disability/Veterans/Gender Identity/Sexual Orientation.

To learn more about Nixon Power, visit us at


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Operations Manager, Strategic Accounts

Nixon Power