Operations Manager - Remote

Department Information

The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive. We are driven by our values of service, teamwork, accountability, integrity, and respect.

The vision of the department is to empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work. For more exciting information about the Department of Revenue, please enjoy this brief video!

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Description of Job

Do you desire to expand and empower others with your leadership, organization and communication skills? The Colorado Department of Revenue's (CDOR) Department of Motor Vehicles (DMV) has the perfect opportunity for you. The DMV is seeking a seasoned, strategic, project management professional to provide oversight and management of all Driver License state and county offices as the Operations Manager.

As Operations Manager, you will have oversight of over 300 employees across the state of Colorado, work daily with five regional managers that oversee those employees, lead a group in Driver License administration that is responsible for policies & procedures, perform system maintenance, and problem solve for frontline staff in the field. This position entails a wide array of responsibilities ranging from formulating, organizing and monitoring inter-connected projects to applying change, risk and resource management. Primary duties include, but are not limited to:

• Ensures uniformity of service in all Driver License Offices and the timely implementation of new projects, programs or changes to existing programs or processes resulting from legislation, changes in federal law, interagency agreements, etc.;

• Provides data analysis, creates presentations and communications to senior leadership, stakeholders, and advocate groups on operational topics to include requests and recommendations for operational resources.

• Exemplifies team leadership in meeting regularly with the regional Driver License managers, providing affirmation and encourage team building, and conducting performance discussions with regionals regarding state performance and metrics

• Oversees operations and business analysts, manages the Senate Bill 251 partner program, and coordinates the business analyst duties

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Residency Requirement:

This posting is only open to residents of the State of Colorado at the time of submitting your application.

Class Code & Classification Description:

H1A4XXPROGRAM MANAGEMENT III

MINIMUM QUALIFICATIONS:

Must meet one of the following or any combination of experience/education to meet the minimum (MQ) qualifications:

OPTION 1:

Ten (10) years of relevant experience in operations management, multi-unit supervision, project/program management, and records and information management.

OR

OPTION 2:

Bachelor's degree from an accredited institution in business, business management, administration, accounting, or finance

AND

6 years of professional experience in operations management, multi-unit supervision, project/program management, and records and information management.

NOTE: If submitting a transcript, certification or other relevant materials, candidates may redact information that identifies their age, date of birth, or dates of attendance at or graduation from an educational institution.

Preferred Qualifications:

The ideal candidate will possess the following skills:

• Current or prior state government experience directly supervising managers working in a state or county Driver License office.

• Expert written/oral communication skills with the ability to relate well and cooperate with others to effectively coordinate activities and accomplish goals including a solid ability to negotiate and clearly present ideas to influence outcomes.

• Ability to establish and maintain credibility and interpersonal relationships with diverse groups of individuals (e.g., business leaders, colleagues, staff at all levels, customers) along with the ability to collaborate effectively with others in implementing processes, strategies, and procedures.

• Ability to set priorities and plan, monitor and control staff, programs and/or projects to meet deadlines and ensure operational efficiency, ensuring compliance with established processes, policies, and regulations.

• Understands both internal and external customers and their needs, demonstrating professionalism while providing exceptional customer service.

• Demonstrated experience in executing through expert organizational and planning skills; attention to detail; productive without compromising quality; works well under pressure to meet deadlines while managing customer expectations and resetting accordingly; sets and balances short- and long-term priorities and remains focused within a rigorous, fast-paced, and dynamic environment.

• Effective project management skills and ability to manage multiple projects and tasks simultaneously.

• Solid ability to think strategically and problem solve through conceptual thinking, analytical and approval and planning skills

Conditions of Employment with the CDOR:

Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence.

As a condition of employment with the CDOR, all personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations, therefore all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy. Final candidates must also complete a successful background investigation and reference check prior to appointment. Certain positions based on duties may require scheduled background investigations.

Minimum Qualification Screening

A Human Resources Analyst will only review the work experience/job duties sections of the online job application, to determine whether you meet the minimum qualifications for the position for which you are applying. Only complete applications submitted before the closing date of this announcement will be reviewed.

• Applicants must meet the minimum qualifications to continue in the selection process for this position. Do not use "see resume" or "see attached" statements on your application.

• Cover letters and resumes will not be accepted in lieu of the official State of Colorado online application. Part-time work experience will be prorated.

• Recommended attachments: Resume, Cover letter

• List your employment history starting with the most recent job, including part-time, temporary, and volunteer jobs. If more than one job was held with a given organization, list each job held as a separate period of employment.

• Information must be accurate, including dates of employment. If it is found that information provided is falsified, you will not be considered for a job with the State of Colorado and/or may be removed from a job after hire.

• The eligible list established from this posting may be used to fill additional vacancies.

Email Address:

All correspondence regarding your status in the selection/examination process will be conducted via email. Please set up your e-mail to accept messages from "state.co.us" and "info@governmentjobs.com" addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email.

If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.

APPEAL RIGHTS

An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email (dpa_state.personnelboard@state.co.us), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department's action.

For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to spb.colorado.gov; contact the State Personnel Board for assistance at (303) 866-3300; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.

Supplemental Information

Equity, Diversity, and Inclusion Compliance

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

The Colorado Department of Revenue is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Jacqueline Brown-Tremble at jacqueline.brown-tremble@state.co.us

We are committed to building work environments that are inclusive and reflect our communities and the diverse talents of all people. We strongly encourage candidates from all backgrounds and abilities to apply.

How to apply:

Please submit an online application for this position at https://www.governmentjobs.com/careers/colorado. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.

If not applying online, submit application to:

If you are not able to submit an online application, a paper application is available at this link: PDF State Paper Application (Download PDF reader). Paper applications must be received via email to DOR_talentacquisition@state.co.us by the closing date and time of the application period listed on this announcement.

Department Contact Information:

Marie Besgrove, HR Analyst

marie.besgrove@state.co.us

Methods of Appointment:

Appointment to the vacancy or vacancies represented by this announcement is expected to be from the eligible list created. However, at the discretion of the appointing authority, the position(s) may be filled by another method of appointment for a valid articulated business reason.