Operations Manager

Job Description Summary

Operations Manager is an important role to the hotel success. This is a managerial role that requires leadership skills and flexibility to support a number of areas in the hotel including Housekeeping and Front Desk. Will be required to work mornings, evening, weekends, and holidays

Job Description

• Deliver on the promise of Sonesta Service in all interactions with guests and clients. Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel.

• Supervise the front desk and reservation functions to ensure the delivery of superior guest services, the security of monies, credit card transactions and guest information.

• Responsible for the supervision of the security of cash, credit card transactions, and guest information.

• Work with the hotel's property management system (Opera) and reservation system (Synxis) to maximize revenue through occupancy and rate adjustments based on market conditions.

• Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.

• Respond to guest complaints or concerns in a prompt and professional manner.

• Register guests, issue room keys, provide information on hotel services and room location. Answer phones in a prompt and courteous manner.

• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.

• Inspect all assigned suites and public areas to ensure furnishings, guest suites, equipment, linens, and public areas are clean and in good repair to meet guest expectations.

• Assist with training of employees and ensuring that they have the tools and equipment needed to effectively carry out their respective job duties.

• Assist with scheduling and room cleaning assignments to ensure proper coverage.

• Partner with the Housekeeping Manager to inventory and maintain par levels for linen and room supplies.

• Monitor commercial laundry supplies and equipment to ensure they are sufficient and in working order.

• Manage procedures of lost and found items.

• Perform other duties as assigned.

• Ensure compliance with federal, state and local laws regarding health and safety services.

QUALIFICATIONS AND REQUIREMENTS:

• High School diploma or equivalent required.

• Two years of previous hotel experience required.

• Previous experience in managing a unionized workforce.

• Ability to speak, read, and write fluent English; other languages beneficial.

• Professional verbal and written communication skills.

• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.

• Problem solving, reasoning, motivating, organizational and training abilities preferred.

• Experience with Microsoft Office and Opera systems.

• Frequently standing up, bending, climbing, kneeling, and moving about the facility.

• Carrying, lifting or pulling items weighing up to 50 pounds.

• Frequently handling objects and equipment.

• Will be required to work mornings, evening, weekends, and holidays.

Additional Job Information/Anticipated

Pay Range

Annual Compensation Range: $68,000 - $73,000

Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills, and job specific/overall experience.

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance

• Health Savings Account with Company Match

• 401(k) Retirement Plan with Company Match

• Paid Vacation and Sick Days

• Sonesta Hotel Discounts

• Educational Assistance

• Paid Parental Leave

• Company Paid Life Insurance

• Company Paid Short Term and Long Term Disability Insurance

• Various Employee Perks and Discounts

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.