USM, a wholly owned subsidiary of EMCOR Group, Inc., is a leading provider of essential facilities maintenance services, including interior and exterior services and electrical, mechanical and plumbing services, to national and regional commercial customers that maintain multi-site portfolios across wide geographic areas. With its highly developed proprietary network of over 11,000 service partners, USM delivers consistent facilities maintenance services across a nationwide footprint for approximately 150 customers in over 80,000 locations in all 50 states, Puerto Rico, and Canada.
Job Title: Operations Manager - Self Perform
This position will coordinate, oversee, and evaluate the activities of the Area Managers and Direct Labor work force to ensure efficient support to the overall mission. The Operations Manager will provide solutions and support functions to our clients and the team on a territorial basis, which includes strategic planning, quality of work assessment, overall customer service, monitoring services by our direct labor work force, maintaining budgets, and achieving cost efficiencies.. The Operations Managers directs the support for our account teams to ensure proper service levels are achieved and provides leadership and motivation for all employees by communicating core beliefs to create a positive work environment through fairness and equality.
Essential Duties and Responsibilities:
Manages Area Managers and Direct Labor work force by maintaining working relationships with property managers and other key clients in assigned territories. Travels as needed to meet with Area Managers and key customers in order to understand client's scope of work, ensure work quality and drive efficiencies.
Develops and implements an effective Preventive Maintenance Program. Works closely with client(s) to ensure that the effects on operations are recognized, well planned and coordinated in a quality manner.
Works with the Area Manager team to develop best method cleaning process and time tasked schedules for all cleaners to follow. Ensures all new hires are properly trained and on boarded and their training is tracked and monitored
Makes or proposes operational and/or process adjustments to ensure budgets are met. Fully utilizes technology (routing software, tablets, IPADs, handhelds, and company vehicles) to drive productivity and continuous improvement for service delivery to our customers.
Develops a variety of client relationships, processes, and procedures. Works with Account Management to drive key performance indicator results. Ensures new accounts are transitioned effectively and systematically into their territory.
Work with HR business partner for staffing needs, training, on-boarding new employees, employee development, and employee performance improvement. Oversees the annual performance reviews to establish goals and performance criteria (KPIs) and measurement for all Self Perform Area Managers and Direct Labor team.
Oversees and conducts recruiting sessions to continually staff direct labor work force with qualified employees. Conducts weekly safety meetings and oversees the safety culture of the team
Reviews/approves timesheets and PTO requests and coordinates additional support as needed. Submits timely and accurate expense reports in accordance with company guidelines.
As required, completes defined field inspections so as to incorporate feedback on direct labor effectiveness and client satisfaction. Includes service inspections, new hire on-boarding/training and asset inspections.
Assists with other duties as assigned.
Bachelor's Degree (BA) from four-year college or university; or three to five years related experience and/or training; or an equivalent combination of education and experience.
Minimum five years of floor care and janitorial experience training, or equivalent combination of training, education and experience. Three to five years of supervisory experience.
Must possess a valid driver's license in good standing.
Ability to read and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write routine reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
Must be Bilingual in English and Spanish
Ability to solve problems in multiple stressful situations. Requires advanced analytical skills and problem solving techniques.
Strong computer skills are required primarily utilizing Microsoft Office Products and Lotus Notes.
We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled