Operations Manager - Rocky Mountain National Park

Overview

Xanterra Travel Collection is a growing, exceptional group of travel and leisure businesses operating across the globe. In Rocky Mountain National Park, we operate Trail Ridge Gift Store & Cafe at Fall River Pass, located along the backbone of the Continental Divide across Rocky Mountain National Park's Trail Ridge Road, the nation's highest continuously paved roadway - which leads through some of the country's most scenic wilderness. We are inspired by our guests, our environment, and each other. We have a high commitment to sustainability, growth, and are seeking driven, innovative individuals who value offerings in career development and professional advancement. Please visit xanterra.com for more information on the company and its environmental initiatives.

Operations Manager assists the General Manager in handling the day-to-day operations of Xanterra's Rocky Mountain National Park Retail and Food & Beverage operations, and the Estes Park housing facility, employee dining room, and warehouse.

The position works closely each season with the Retail Manager, F&B Manager, all property administration, and the corporate retail & supply chain groups, to ensure strong product flow and operational excellence. Provide strong guest relations, employee performance and direction, including training and supervision.

Start Date: Immediately

Position Type: Year Round

Wage: $55K to $62K

Responsibilities

Season Operations Role (Year One) Training (Current)

• Working directly with General Manager to become proficient in the day-to-day operations during the season for Rocky Mountain National Park.

• Shadow Retail Manager, F&B Manager, Warehouse Supervisor, and Estes Park administration.

• Participate in orientation and training of all new hires.

• Participate in Solar orientation, issues, service contract, and startup/shut-down processes.

• Learn nuances of the 2017 F&B remodel including lighting, new equipment, water saving, roofing, etc.

• Handle guest concerns with courteousness and professionalism.

• Ensure all safety standards are maintained and enforced.

• Have a commitment to RMNP's environmental and risk policies.

• Resolution of conflicts, administering disciplinary action when necessary.

• Participate in Spring & Fall startup and shutdown process for the Trail Ridge Store.

• Participate in Spring & Fall startup and shutdown process for Estes Park.

• Available and on call at all times.

Shoulder Period Operations Role (Year One): Training (October through May)

• Learn hiring system working directly with General Manager to become proficient in the staffing & operational functions for Rocky Mountain National Park.

• Learn F&B development process.

• Learn and participate in CEA process.

• Learn and participate in operating budget process.

• Learn preparation procedures regarding contractual reports due to NPS.

• Responsible for maintaining an excellent client relationship with the National Park Service.

• Learn all computer and cloud-based systems.

• Participate in orientation requirements and presentation preparation.

• Review with retail buying team product assortment, inventory & receipt scheduling.

• Learn nuances of all departments and prepare for training of employees for 2025 season.

• Oversee and participate in maintenance and security of the Trail Ridge Store and Estes Park properties.

• Oversee Estes Park property in the absence or days off of General Manager.

Season Operations Role (Year Two and Beyond):

• Work with General Manager in development of managerial staff each season.

• Review or implement training for various positions for the RMNP property.

• Schedule training from outside sources.

• Participate in all training each season for returning and new managers and employees.

• Manage receiving, transfer, storage & system input functions for Retail (Mi9) in the absence of a warehouse supervisor.

• Oversee F&B Inventory Control, receiving, storage & accuracy from order to delivery, collaborating closely with F&B management, GM, and SCM.

• Complete reviews of managerial staff.

• Open communication with corporate departments in their support of the RMNP properties.

• Continue learning nuances of TRS and Estes Park properties.

• Assume responsibility in the absence of the General Manager.

• Support General Manager in all aspects of day-to-day operations.

Other:

• Must be able to work with and understand financial information and data, and basic arithmetic functions.

• Maintain an attitude & philosophy consistent with the company Core Values and Standards of Behavior with internal & external guests.

• Maintain the highest level of business integrity in dealing with vendors and delivery persons.

• Perform other duties as assigned.

Qualifications

• Seven years minimum management experience in a high-volume, high-sales operation.

• Experience using computer systems in place, track and receive products and deliveries accurately and in compliance with established standards.

• Associates degree in Business Administration, Supply Chain, Retail Merchandising or similar field. Commensurate experience may substitute for some of the educational requirements.

• Excellent analytical skills regarding sales figures, order metrics, financial statements, and purchase contracts.

• Excellent interpersonal skills to deal effectively with managers, staff, vendors, suppliers, and National Park Service Concessions personnel.

• Excellent written, verbal, and problem-solving skills.

• Experience with Word and Excel software, plus computerized POS & Inventory Management systems, Supply Chain systems, hospitality systems.

Appearance Standards:

The position shall follow the appearance standards as outlined in the Xanterra Parks & Resorts Appearance Standards Policy.

Benefits:

• Housing provided including Wi-Fi, laundry, utilities, cable television.

• Meals included through the season only.

• Comprehensive benefits package including medical, dental & vision, vacation, holiday paid time off, 401(k), etc.

EEO: Xanterra is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.