QTC Management, Inc. San Antonio , TX 78245
Posted 7 days ago
Are you ready to join an organization where you can achieve professional growth, personal fulfillment, connect with Veterans and make a life changing impact in people's lives? If so, we would love to speak with you!!
Leidos QTC Health Services is seeking an Operations Manager for our Customers Service Department in our Reserve Health Readiness Program III (RHRP-3).
Who is Leidos QTC Health Services and what is Reserve Health Readiness Program III (RHRP-3)?
Leidos QTC Health Services is the nation's largest provider of disability and occupational health examination services. We are PASSIONATE about our country's veterans, UNITED as a team and INSPIRED to make a difference. To provide high-quality, timely, and customer-focused medical examination service solutions, we honor our core values of integrity, innovation, agility, collaboration, inclusion and commitment. We celebrate diverse thinking and welcome contributions from all.
Reserve Health Readiness Program
What part would you play in this mission?
You will oversee the status of operational issues, manage schedules, and prepare reports for the RHRP-3 Program. Monitor and develop resolutions to meet productivity, quality, and client-satisfaction goals and objectives. Managing the operational aspects of ongoing projects and serves as a liaison between project management and planning project team, subordinate employee recruitment, selection and training, performance assessment, work assignments, and recognition/disciplinary actions.
In this rewarding role, you will:
Responsible for the specific team performance in the call center in order to achieve the operational goals of timeliness, quality, and customer service
Identify and maintain appropriate staffing levels
Responsible for coordinating subordinate employee recruitment, performance assessment, work assignments, salary, and recognition/disciplinary actions
Manage processes and procedures to ensure timely and quality completion of work according to clients' contractual obligations
Responsible for the daily operational workflow, to include communication with external and internal customers, resolution of customer issues, and identifying workflow concerns for specific cases and employees
Ensure the use of best practice workflows and operational excellence in activities are utilized and seeks methods of automating recurring processes
Directs the training of team members on workflow and contractual modifications expeditiously
Manage processes focused on effective customer service, ensure the immediate escalation of issues, and participates in meetings to discuss the medical records process
Analyze and report on a monthly and quarterly basis operational statistics
Administer and monitor , cost-effective fiscal controls and services
Assist in providing timely and exceptional training for our providers (medical professionals) within QTC's network
Responsible for monitoring and managing operational expenses (OPEX)
Perform other duties and responsibilities as assigned
You must have:
Bachelor's degree from an accredited college preferably in a healthcare related field or equivalent experience/combined education
7 years of professional/leadership experience in managed care/medical case management
Must be able to successfully pass contractually required Federal background check
Contract requires U.S. citizenship and the ability to obtain a DoD Common Access Card (CAC
Preferred to have:
Project management and medical case management life cycle experience
Call center or patient care experience
Licensed Vocational Nurse (LVN), Medical Assistant (MA) or equivalent to a military specialist (Medic, Corpsman, Pararescue, Health Services Technician, etc.) with direct verifiable patient care
Analytics experience and Microsoft excel experience
Training experience
Typical Day:
Friday: 8:00am
4:30pm with rotating Weekend on call Coverage
Pay and Benefits:
Pay Range $85K - $95K annually
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. As a result, we offer meaningful and engaging careers to support you and your career goals, all while nurturing a healthy work-life balance. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.
Commitment to Diversity:
Leidos QTC Health Services is a VEVRAA Federal contractor and an Equal Opportunity Employer. The company has an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment and retaliation. The company recruits, hires, trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, sexual orientation, people with disabilities protected under law, and protected veteran status.
Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Leidos QTC Health Services, we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
QTC Management, Inc.