Operations Manager (Public Works) - 0424

Job Summary

Under limited direction and in compliance with standard operating procedures and policies, manages assigned functions within Public Works Operation divisions to include Streets/Sidewalks, Stormwater, Rights-of-Way (ROW)/Trees, and Wastewater. Develops, implements, and monitors objectives, work programs/special projects, and productivity measurements in order to increase effectiveness and efficiency. Provides assistance to the Deputy Public Works Director in the development and implementation of policies, programs, practices, and procedures required to lead and manage the Operations division and assigned function areas. Responsible for administrative and operational functions as assigned. Acts as the Deputy Public Works Director in their absence. Supervises assigned personnel, establishes clear work priorities, develops and implements standard operating procedures, and provides coaching and counseling as needed. Maintains safety standards and understands and implements policies, procedures, laws, and regulations to ensure a safe working environment. Conducts safety meetings providing pertinent updates on safety issues and problems; demonstrates the use of necessary safety equipment required for the job. Ensures that accidents are reported to the Deputy Director and the Director of Public Works, as well as the Employee Health Clinic, within required timeframes, and takes corrective action regarding accident investigations. Acts as the City's representative in litigation cases as requested by the Risk Manager.

Essential Functions

Essential Functions

  % of Time

• Manage Public Works Operations Division: Develop, implement, and monitor each area's objectives, work programs/special projects, and productivity measurements to increase effectiveness and efficiency. Responsible for administrative and operational functions as assigned. Serve as the Deputy Public Works Director in their absence. Plan long-term goals by preparing the annual budget for divisions and implement financial procedures to monitor the budget performance, tracking costs of the divisions. Monitor and track contracts to ensure that all services provided are of the highest quality and consistent with terms of contract; manage work performed by sub-contractors. Strategically coordinate management operations of Streets/Sidewalks, Stormwater, ROW/Trees, and Wastewater operations maintaining continual contact with Operations Superintendents via cell phone, email and regular meetings. Identify and resolve problems by conducting field evaluations, deciding on appropriate actions, and implementing follow-up. Serve as the City's liaison with the South Carolina Department of Transportation (SCDOT) to coordinate repairs needed to state-owned streets, sidewalks, rights of way, and storm drainage systems located within the City limits. Manage Public Works Winter Emergency Operations and Logistics. Establish, maintain, and coordinate the Debris Management and Debris Monitoring contracts for emergency operations during natural and/or manmade disasters. Serve as the primary City contact for the Debris Management Company, Debris Removal Company, and FEMA. Assist the Capital Projects Manager on specific capital projects as requested. Coordinate services with other City departments and divisions including Engineering Services, Parks, Recreation & Tourism, City Attorney's Office, Building Codes, GIS, OMB, Risk Management, Economic Development, Planning & Development Services, Human Resources and City Manager's Office. Coordinate with outside agencies including FEMA, South Carolina Department of Health and Environmental Control (SCDHEC), United States Environmental Protection Agency (USEPA), Renewable Water Resources (ReWa) and other wastewater collection agencies. Serve as designated liaison between the Public Works Operations division and citizens of Greenville, the media, and City Council.

60%

• Supervise Assigned Personnel: Provide direction to assigned staff through subordinate supervisory staff. Set and communicate goals and priorities, establish performance standards, and implement clear operating procedures. Ensure staff are working to meet departmental goals, practices, and procedures. Assign, monitor, and evaluate work for accuracy, quality, and thoroughness and coordinate work activities/assignments. Provide on-the job training, professional development opportunities, performance coaching, and mentoring. Inform supervisor of any personnel issues as they arise. Take timely and appropriate disciplinary action in consultation with Chief Human Resources Officer. Prepare and conduct annual performance evaluations. Participate in the recruitment, interviewing, and hiring of open positions as necessary.

25%

• Maintain Safety Standards: Understand and implement policies, procedures, laws, and regulations to ensure a safe working environment. Conduct safety meetings providing pertinent updates on safety issues and problems; demonstrate the use of necessary safety equipment required for the job. Conduct reviews of all injuries and accidents and implement changes and/or training to enhance safety practices. Ensure that accidents are reported to Deputy Public Works Director and Director of Public Works, as well as the Employee Health Clinic within required timeframes, and take corrective action regarding accident investigations. Act as the City's representative in litigation cases as requested by the Risk Manager. Coordinate with Risk Management and the City Attorney's Office internal and contracted staff as needed. As assigned, act as City's representative in the absence of the Deputy Director in employee grievance hearings. Attend Compensation meetings as required.

15%

Perform other duties as assigned.

Job Requirements

• Associate degree in engineering management, construction management or related field.

• Over six (6) years of progressively responsible experience in Public Works operations, with at least four (4) years of supervisory experience.

• Each year of required education may be substituted by two (2) years of directly related experience.

• American Public Works Association (APWA) Supervisory Certification must be obtained within the first year.

• FEMA Certifications ICS 100, 200, 552, 700, and 800 within three (3) months of hire. ICS 300 and 400 at earliest availability of class offering.

Preferred Qualifications

• CFM and APWA certifications.

Driver's License Requirements

• Valid South Carolina Class D Driver's License.

Performance Requirements

Knowledge of:

• The maintenance and construction of the City's infrastructure to include sidewalks, streets, storm and wastewater systems, ROW plots and tree programs.

• Applicable City policies, laws and regulations affecting department activities.

• Project management best practices.

• Principles and practices of modern public administration.

• Principles and practices of human resources, leadership, and management.

• Principles and practices of municipal budget preparation and administration as well as procurement.

• Occupational hazards and standard safety precautions.

• Various pieces of heavy equipment and the utilization and maintenance procedures for each.

• Emergency operations and how they are coordinated with other entities (local, state, federal).

Ability to:

• Develop and implement service-related plans, policies, and procedures.

• Prepare clear and factual reports, correspondence and other written materials.

• Create business case, project scope, and milestone deliverables for capital and non-capital projects.

• Select, lead, manage, supervise, motivate and evaluate staff and provide for their training and professional development.

• Establish and maintain effective communication and working relationships with coworkers, other City departments/divisions, outside agencies, and associations.

• Effectively manage complex and generally contentious communications that require the use of a variety of communication and interpersonal skills to interact successfully with people at a number of levels inside and/or outside the organization.

• Use logic and reasoning to understand, analyze, and evaluate complex situations, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of established goals.

• Work well under pressure, meeting multiple and sometimes conflicting deadlines.

• Provide supervision, leadership, training, and work direction for assigned staff.

• Represent the City in legal litigation proceedings.

• Obtain required FEMA certifications for emergency preparedness.

• Communicate effectively, orally and in writing.

• Write policies, operating procedures, contracts, formal presentations, project scope and specification documents, and compose emails in a clear and professional manner.

• Make mathematical calculations and draw logical conclusions.

• Drive City vehicles between facilities and job sites.

• Operate general office equipment to include scanner, printer, copier, telephone as well as two-way radios, and computer with Microsoft Office Suite.

• Utilize specialized software and systems to include work management tracking system and mapping system.

Working Conditions

Primary Work Location:  Office environment and outdoors.

Protective Equipment Required:  Steel toe shoes, safety glasses, vest, and hard hat.

Environmental/Health and Safety Factors:

Occasional exposure to unpleasant environmental conditions and/or hazards. Occasional outside work. Weekly or daily exposure to wetness and/or humidity, respiratory hazards, noise and vibration, and physical hazards. Seasonal exposure to extreme temperature. Frequent exposure to mechanical hazards. Occasional exposure to chemical hazards, electrical hazards, and fire hazards.

Physical Demands:

Continuously requires vision, foot controls, balancing, hearing, twisting, and talking. Frequently requires standing, fine dexterity, walking, sitting, reaching, and bending. Occasionally requires handling, kneeling, carrying, lifting, pushing/pulling, and climbing. Light strength demands include exerting up to 20 pounds rarely, 10 pounds frequently, or negligible amounts constantly AND/OR walking or standing to a significant degree.

Mental Demands:

Constantly requires working closely with others as part of a team. Frequently requires time pressures, emergency situations, frequent change of tasks, performing multiple tasks simultaneously, and tedious or exacting work. Occasionally requires irregular schedule/overtime and noisy/distracting environment.

Americans with Disabilities Act Compliance

The City of Greenville is an Equal Opportunity Employer. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. Prospective and current employees should contact Human Resources to request an ADA accommodation.

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.