Operations Manager

Overview

The Operations Manager (Retail) is responsible for providing working leadership in the daily operations of all food and beverage offerings in all retail establishments. The manager must ensure proper staffing and focus on service, operating efficiencies, and maintain guest satisfaction levels in accordance with Campus Dining standards in order to deliver the highest quality service to all of the University community.

A full job description will be furnished prior to interview. Please note that a cover letter is encouraged.

Responsibilities

General Operations: · Involved in purchasing, receiving inventory, and distribution of food and non-food products for retail venues.

• Ensure proper inventory, billing, payroll, cash handling, and other business office procedures are effectively and efficiently implemented in compliance with university policies and procedures.

• Maintains standards for service levels and hospitality at all times, with special attention to signage, digital signage, set up, and preparedness at opening and closing of operations. Ability to deliver a consistent high standard service experience.

• Monitors customer satisfaction through table touching, being present on the floor during functions, focus groups, and responding to customer inquiries. Develops and maintains client relations.

• Drives innovation for retail operations by conducting research on global food trends, retail trends, food marketing, and conscious eating habits to support expansive multi-dimensional retail experience that supports the community by providing variety.

• Supports all Retail Operations and Tiger Refreshments, as required.

Team & Training: · Provides guidance and feedback to the associates. Supervises union employees to ensure compliance with the collective bargaining unit agreement and adherence to University policies and procedures. Administers performance appraisals; counsels and disciplines employees as required.

• Provides continual positive leadership to motivate and engage the team. Ensures associates ideas are heard and solutions are provided.

• Responsible for the hiring process of production associates, proper on-boarding, training.

• Ensures efficient and effective staffing levels. Establish baseline expectations for associates and provides guidance and feedback.

• Assists with planning, organizing, directing, coordinating, scheduling, and delegating responsibility to the staff, ensuring the goals and objectives of the operation are met on a daily basis.

• Must be effective at listening to, understanding, and clarifying concerns and issues raised by team members and guests.

• Attends and assist in coordinating meetings/trainings as required.

Food & Work Place Safety: · Maintains high level of food safety and sanitation standards. Provides training (to include safe and proper equipment handling) and supervision to all staff for these standards. Maintains quality facilities through regular inspections of dining facilities.

• Ensures compliance with all state, local, and university food safety, work place safety, and HACCP policies and procedures. Ensures a safe work environment through addressing safety concerns to eliminate safety hazards; investigates and reports incidents, enforces safety work rules and procedures, chairs the unit safety committee, and works with EHS to provide training programs.

• Assists students and guests with food allergies and special needs.

Other: · Monitors systems for controlling costs.

• Supports and takes leadership in the department's sustainability and wellness initiatives.

• Supports Campus Dining events as needed.

• Collaborates with colleagues in Campus Venue Services on day-to-day operations and large scale events.

Qualifications

ESSENTIAL QUALIFICATIONS:Minimum Required Knowledge, Skills & Experience:

• Associate's Degree or equivalent experience, with emphasis on Hospitality.

• Minimum of 4-6 years of progressive experience managing a team of associates in the hospitality industry.

• General knowledge and ability to learn health department's rules and regulations including HACCP and ServSafe.

• Knowledge of culinary techniques: hot, cold, ambient, aspic, garde manger, display cooking, and buffet presentations.

• The ability to work independently with a high level of accuracy, manage multiple priorities, and delegate tasks efficiently.

• Excellent interpersonal and communication skills with the ability to interact with a diverse population.

• Strong organizational and problem solving skills, attention to detail, and the ability to meet firm production deadlines.

• Basic knowledge of computerized food production systems.

• Knowledge and experience with the use and maintenance requirements of kitchen equipment.

• Ability to develop and implement training programs for employees to promote quality services.

• Clearly projects the vision of the department and measures progress.

• Knowledge and experience with understanding a budget and financial statements in order to operate a fiscally responsible operation.

• Ability to work flexible schedule, including nights and weekends.

• Basic proficiency in Word, Excel, Outlook, and food ordering systems.

• Must be able to function in an essential personnel role, which may include an extended on-campus presence during local, regional, or national emergencies. (https://hr.princeton.edu/policies/essential-services-during-emergencies-or-other-conditions)

• Valid Driver's License.

Physical Requirements:· Stand or walk up to 2 hours at one time for a total of 6-8 hours per day;

• Sit for no more than 2 hours during an 8 hour day;

• Lift or carry up to 30 pounds frequently (34 - 66% of the workday);

• Lift or carry up to 50 pounds occasionally (less than 33% of the workday);

• Push or pull using forces up to 50 pounds occasionally (less than 33% of the workday);

• Frequently use hands for simple grasping, fine manipulation, pushing or pulling with forces up to 30 pounds (34 - 66% of the workday);

• Bend, squat, kneel, climb stairs, reach overhead, lift overhead occasionally (less than 33% of the work day);

• Lift up to 30 pounds in a range of motions from floor to overhead; lift 50 pounds in a range of motions from floor to chest height;

• Work under a range of temperature conditions (e.g., kitchens, walk-in refrigerators and freezers, etc.);

• Possess physical agility, full range of motion, and ability to maintain balance.

PREFERRED QUALIFICATIONS:· Experience with FoodPro.

• Knowledge of Local, State, and Federal Nutritional guidelines.

• Managing in a Union Environment.

Princeton University is an Equal Opportunity/Affirmative Action Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law. KNOW YOUR RIGHTS

Standard Weekly Hours

36.25

Eligible for Overtime

No

Benefits Eligible

Yes

Probationary Period

180 days

Essential Services Personnel (see policy for detail)

Yes

Physical Capacity Exam Required

Yes

Valid Driver's License Required

Yes

Experience Level

Associate

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