Operations Manager - Onboarding/Employee Records Support

Requisition #:195217

Location:Feasterville Trevose, PA 19053

Category:Business Operations

Salary:$45,000 - $50,000 per year

Position Details

Position Overview

The Operations Manager is a management oriented individual who is responsible for the internal operations of the office. Responsible for maintaining appropriate Human Resources processes and management of Operations Specialist and Operations Clerks.

Personnel Activities:

o Participates in location recruiting activities, including identifying, scheduling and interviewing potential candidates

o Assist with caregiver onboarding activities; may be asked to assist with recruiting activities

o Ensures all caregiver personnel files are secure, accurate and complete

o Verification and maintenance of caregiver credentials (licenses and certifications)

o Creating and providing monthly evaluation and skills report to Director(s)

o Coordinate with Corporate Risk Management and Leave of Absence Specialists on all worker compensation claims and return to work coordination activities

o Coordinate with People Services on all unemployment claims

o Be primary point of contact for caregiver questions relating to company benefits, policies, procedures, education

Caregiver Coordination Activities:

o Establish and maintain an orientation schedule for caregiver staff

o Maintain accurate and up to date contact list of all active caregivers, including mailing log

o Review and confirm weekly schedules according to branch location guidelines

o Mail monthly schedule to patient's home each month according to branch location guidelines

Office Support Activities:

o Scanning and/or filing of documentation and records

o Assist in answering of incoming calls and ensuring accurate messages are taken and given to the appropriate staff member

o Mail distribution to appropriate staff member or department

o Process invoices according to branch location guidelines

o Office supply orders

o Preform special projects as needed

Requirements

• High school diploma or GED

• Proficient typing skills

• Proficient Microsoft Office skills

Preferences

• Previous Human Resources experience

• College Degree preferred

• Private duty, home care or health care company experience

• Advanced Microsoft Excel skills

• Two (2) years general office experience

Other Skills/Abilities

• Must maintain company and employee confidentiality at all times

• Must maintain professional boundaries at all times

• Ability to remain calm and professional in stressful situations

• Attention to detail

• Time Management

• Effective problem-solving and conflict resolution

As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.