Operations Manager

Northwest Farm Credit Services Billings , MT 59101

Posted 6 months ago

As a recipient of the 2018 Gallup Great Workplace Award, and named the Best Large Company to work for in the Inland Northwest three years running, we are a group of individuals who are passionate about and committed to supporting agriculture. We are a financial cooperative (owned and governed by our customer-members) that exists to improve the lives of our customers and employees, the communities where we work and raise our families, and the Northwest agriculture, food, and fiber industries, by providing reliable, consistent credit and financial services. Our customers are farmers, ranchers, agribusinesses, commercial fishermen, timber producers, rural homeowners, and crop insurance customers in Montana, Idaho, Oregon, Washington and Alaska.

We have an opening for an Operations Manager in our Billings, Montana, office. This is a full-time position, reporting to the VP-Operations. The Operations Manager is responsible for ensuring operational and administrative accuracy and efficiency in assigned offices through effective management and leadership of loan support staff in six branches (Billings, Glasgow, Havre, Lewistown, Miles City and Sidney).

Essential duties and responsibilities include but are not limited to:

  • Communicating and demonstrating Northwest FCS' commitment to employee and customer engagement, and providing leadership for assigned staff.

  • Actively working with direct reports to advance Stewardship and Community Service initiatives.

  • Establishing and implementing controls consistent with Northwest FCS business procedures and ensuring assigned staff understand and adhere to all compliance laws.

  • Monitoring and maintaining database information, and maintaining a strong knowledge of all key systems.

  • Participating in the completion of routine functions, including reporting, processing customer disbursements and receipts, maintaining customer records and necessary follow-up, and monitoring and completing accounting transactions.

  • Overseeing credit investigation, data input, and credit analysis functions of team members, and overseeing administrative functions to ensure filing, administrative systems and controls are well organized throughout assigned area.

  • Assisting State President and VP-Operations with projects and as requested.

  • Other duties as assigned.

Minimum Qualifications:

  • Bachelor's degree in business or ag-related field, or equivalent combination of education and relevant experience.

  • At least three years' operational experience, ideally in a financial services institution.

  • Demonstrated ability to communicate operational concepts and processes to staff.

  • Proven ability to lead by example as an individual contributor or manager.

  • Ability to effectively identify, hire, and develop strong talent, and maintain a high performing team.

  • Ability to travel approximately 25%.

  • Valid driver's license.

Training will be provided. In addition to a comprehensive suite of core benefits, Northwest FCS employees receive 24 paid hours annually to volunteer in their communities; paid parental leave, and financial assistance for adoptions; a generous employer match to our award winning 401(k) plan; and a bonus plan. All employees have access to robust learning opportunities including an Audible subscription and tuition reimbursement (provided up front). And a jeans dress code as well as many other perks. Our core values of Relationships, Integrity, Commitment and Knowledge serve as the unwavering rules by which we work; we seek qualified individuals aligned with those values.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, marital status, age, disability, protected veteran status, or any other classification protected by applicable discrimination laws.


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Operations Manager

Northwest Farm Credit Services