Operations Manager (Non-Complex)
Springfield , MO 65802
Posted 4 days ago
Assists store manager in driving the financial performance of the Facility by ensuring that sales and profit goals are achieved; reviewing and evaluating P&L (Profit & Loss) statements; assisting the management team in controlling expenses to ensure they are indexed to sales; developing and implementing plans to correct any deficiencies in financial performance; and participating in analyzing economic trends and community needs for budget forecasting. Ensures compliance with company policies and procedures by holding hourly associates accountable; analyzing and interpreting reports; implementing and monitoring asset protection and safety controls; maintaining quality assurance standards; overseeing safety and operational reviews; developing and implementing action plans to correct deficiencies; and providing direction and guidance on executing company programs and strategic initiatives Provides supervision and development opportunities for hourly associates in assigned area by hiring, training, mentoring, and actively listening to associates; assigning duties; evaluating performance and providing recognition; setting clear expectations; communicating expectations consistently and effectively; ensuring diversity awareness; and providing (tour to teach) feedback to ensure business goals are achieved. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model; managing and supporting customer service initiatives; ensuring customer needs, complaints, and issues are successfully resolved; developing and implementing action plans to correct deficiencies; and providing process improvement leadership to ensure a high quality customer experience Initiates, directs, and participates in community outreach programs by encouraging and supporting associates and managers in serving as good members of the community; establishing and maintaining relationships with key individuals or groups in the community; representing the company to various external organizations; and championing company-sponsored programs, events, and sustainability efforts to associates, customers, and the local community. Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Minimum Qualifications:
2 years' of college; OR 1 year's retail experience and 1 year's supervisory experience; OR 2 years' general work experience and 1 year's supervisory experience. Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Supervising Associates - 20+
2 years' of college; OR 1 year's retail experience and 1 year's supervisory experience; OR 2 years' general work experience and 1 year's supervisory experience.
At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainabilityand everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industriesall while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?
All the benefits you need for you and your family
Multiple health plan options
Vision & dental plans for you & dependents
Associate discounts in-store and online
Financial benefits including 401(k), stock purchase plans and more
Education assistance for Associate and dependents
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