Operations Manager

Micro Focus United States of America , NM 87375

Posted 2 months ago

Operations Manager

Job Description:

Operations Manager

Location: REMOTE Available from U.S. locations only

Micro Focus is one of the world's largest enterprise software providers, delivering the mission-critical software that keeps the digital world running. We combine pragmatism, discipline, and customer-centric innovation to deliver trusted, proven solutions that customers need in order to succeed in today's rapidly evolving marketplace. That's high tech without the drama.

Looking for an Operations Manager to effectively manage the lifecycle of all incidents, to manage the business expectations in most challenging matrix managed environment, with potential path for further career growth.

Operations Manager Requirements:

  • Bachelor's degree in information technology, engineering, or a related field.

  • At least 8 to 10 years' experience working in IT service management or a similar role.

  • Experience working with complex IT systems, software & cloud, SaaS technologies of CRM, EERP, HR, integration platform such as Salesforce, NetSuite, Workday, Boomi etc

  • Strong knowledge of IT service management tools e.g. SMAX, ServiceNow, ALM, Octane etc and methodology e.g. ITIL.

  • Excellent managerial skills and ability to collaborate with team members

  • Ability to drive the incidents progression by effectively collaborating with technical teams and work in a fast-paced environment.

  • Strong problem solving, analytical, and time management skills.

  • ITIL V4 Certification or Prince 2 Certification preferred

  • Finally, can do attitude person to drive on his own and making best use of available resources to get things done

Responsibilities

  • Overseeing the Micro Focus Enterprise Platform supported service/support/incident management process and team members involved in resolving the ticket.

  • Manage workload, prioritize tickets in their respective queues to ensure that Service Level Agreement and Operational Level Agreement are respected. Take charge and arrange calls to fast track priority incidents, provides continuous updates until resolution.

  • Lead a team NetSuite, Open Air, Salesforce, Workday administrators to work on daily business operations requests.

  • Manage support and maintenance of various modules, apps or third party apps, such as CPQ, Conga, Concur, Blackline, GTreasury, Open Air

  • Collaborate with our internal integrated platforms including Salesforce, Dell Boomi, Workday, NetSuite and Open Air

  • Manage vendor relationship with localization vendors Igate, Inspira, LatamReady, etc. to ensure updates and patches are applied with minimal impact to the end users

  • Analyze and identify recurring problems, and perform root cause analysis for optimization of the application or processes in order to stabilize the system

  • Monitoring data quality and integrity through saved searches and dashboards

  • Assist the development team to implement a new changes in the platforms by testing different areas and modules.

  • Establish continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures and supporting technology is reviewed and enhanced where applicable.

  • Attending and presenting in regular governance meetings with both internal and external stakeholders

#LI-GC2

#LI-REMOTE

#DiceGC

Job:

Information Technology

Micro Focus is proud to be an Equal Opportunity Employer. Prospective employees will receive consideration without discrimination because of race, colour, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, genetic information, citizenship or any other legally protected status


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Segment Sales Operations Manager Remote

Thermo Fisher Scientific Inc.

Posted 2 weeks ago

VIEW JOBS 9/11/2022 12:00:00 AM 2022-12-10T00:00 <p>As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer! We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.</p><p>Location: Can be located anywhere US-Remote or EMEA-Remote</p><p>CMD Customer Segment Sales Operations Manager will play a key part in driving better commercial performance in growing a specific customer segment. This role will be instrumental in supporting a dedicated sales team to generate demand, build opportunities and fulfill customer needs. They should be familiar with the customer framework, selling processes and commercial critical metrics. Adapting themselves in working across multiple partners groups, aligning to a mutual solution and have a very strong analytical capability. The successful candidate will bring passion for efficient customer experience, problem solving and a strong execution orientation.</p><p>A day in the Life</p><ul><li>Responsibilities:</li></ul><ul><li><p>Be part of the development and implementation of sales strategy execution planning. This includes crafting sales programs, developing joint business plan methodology to drive wallet share within targeted customer segment. Use Data Science initiatives to drive CRM convergence in specific accounts to increase wallet share.</p></li><li><p>Build and champion relationships with sale team to provide support and training for any sales tools and programs. Mobilize, implement and drive adoption across sales team. Train colleagues on implementation of new processes and tools.</p></li><li><p>Work with multiple organizations within Thermo Fisher to lead project initiatives using project management tools to complete. Work across multiple functions such as Corporate, Marketing, BU, Finance, IT to develop detailed tool. Connect teams to drive a more enterprise level approach.</p></li><li><p>Crafting and maintaining project management scope for projects and initiatives. Measure adoption, completeness, timelines and accuracy.</p></li><li><p>Lead and facilitate operating mechanisms to drive achievement of business goals. Develop and drive action plans for improvements in specific critical metrics like Win Rate/Hit Rate, pipeline conversion, wallet share, cross-sell attach rates. Prepare internal and external reporting for metrics report. Support business leader for quarterly and strategic business reviews. Measure program efficiency and effectiveness.</p></li><li><p>Assist in preparation of Annual Operating plans, forecasts and assessments.</p></li><li><p>Using SalesForce and SAP for reporting and benchmarking.</p></li><li><p>Help integrate Voice of Customer feedback into SFDC for customer segment.</p></li><li><p>Develop joint business planning tool for use across selling teams and integrate within CRM.</p></li><li><p>Provide SFDC governance for segment with attention to mapping of SFDC accounts and ensuring stage completion.</p></li></ul><p>Keys to Success</p><ul><li>Requirements:</li></ul><ul><li><p>Bachelor's degree in business or a related field.</p></li><li><p>7 years+ validated experience in the areas of Sales Operations, Marketing, Data Science or Finance.</p></li><li><p>Validated proficient expertise in analytical tools like MS Excel, Power BI, Tableau, CRMA or other analytical visual tools.</p></li><li><p>System knowledge across SFDC, CPQ, and SAP systems within CMD, thermofisher.com.</p></li><li><p>Strong validated process and quality skills (PPI, Six Sigma, etc.) and ability to facilitate others to efficient solutions.</p></li><li><p>Shown experience leading project teams is helpful.</p></li><li><p>Ability to work with cross functional teams across the globe, including sales, marketing, IT, and Order Management.</p></li><li><p>Strong interpersonal and analytical skills used in problem solving.</p></li></ul><p>Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $35 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them. Our global team of more than 90,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon.</p><p>Apply today! http://jobs.thermofisher.com</p><p>Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.</p><p>We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</p><p>Accessibility/Disability Access</p><p>Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255*. Please include your contact information and specific details about your required accommodation to support you during the job application process.</p><ul><li>This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.</li></ul> Thermo Fisher Scientific Inc. thoreau NM

Operations Manager

Micro Focus