Operations Manager

Job Description

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It's a lofty goal; we know. But we make it happen with the best team in mental healthcare.

Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!

ROLE OVERVIEW

The Operations Manager serves as a key role in LifeStance's operational team and is accountable for the successful operation of existing locations, newly acquired platforms, tuck-in facilities, as well as analyzing and reporting local financial performance.

RESPONSIBILITIES

• Coordinate and oversee administrative duties, ensure the region operates efficiently and smoothly

• Assist patients with online scheduling questions; provide general support to patients

• Analyze and monitor internal processes

• Work with centralized corporate departments to onboard new clinician hires

• Assist with gathering key clinician information for various departments

• Assist with clinician scheduling for systems integrations

• Prepare operational reports and schedules including review of accounts receivable reports on a monthly basis and manage daily staffing to ensure optimal operation

• As we develop the region, the candidate will have the ability to supervise, mentor, train, and additional staff and delegate assignments as necessary

• Interview and hire new staff

• Training new staff members

• Monitor and approve timecards

• Evaluate and manage staff performance

• Other duties as assigned

SKILLS & EXPERIENCE

• Bachelor's degree

• 3+ years of healthcare operations experience

• Microsoft Office experience; Strong Excel skills (pivot tables, complex formulas, lookups)

• Strong technical and analytical skills

• Excellent written and verbal communication skills and ability to handle sensitive and confidential information

• Highly organized with strong attention to detail and accuracy

• Qualified candidates must be legally authorized to be employed in the United States

• LifeStance is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status

• Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture

LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion at LifeStance.

Benefits

As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.