Operations Manager

Legacy Community Health is a premium, Federally Qualified Health Center (FQHC) that provides comprehensive care to community members regardless of their ability to pay. Our goal is to treat the entire patient while improving their overall wellness and quality of life, in addition to providing free pregnancy tests, HIV/AIDS screening. At Legacy, we empower patients to lead better lives by promoting healthy behaviors and offering resources such as literacy classes, family planning services, and nutrition and weight management information.

Our roots began in 1981 as the Montrose Clinic, with specialization in HIV education, testing, and treatment. Since then, the agency has expanded to >50 clinics in Houston, one in Baytown, two in Beaumont, and one in Deer Park with extensive services that include: Adult primary care, HIV/AIDS care, pediatrics, OB/GYN and maternity, dental, vision and behavioral health. We also service students within KIPP and YES Prep schools. Legacy is committed to driving healthy change in our communities.

Job Description

The Operations Manager will provide operational support for his/her areas of responsibility. Primary responsibilities include managing support staff, supporting the management of provider schedules, improving patient access, assisting in streamlining support staff workflows, and tracking metrics for their area of responsibility. This person will also work closely with leadership across the organization to ensure best practices are implemented.

Essential Functions

• As applicable, directly supervises support staff to ensure that department policies are being followed.

• Handles all work schedule matters for support staff, including paid time off (PTO), and unpaid leave, and enforces the Legacy attendance policy

• Provides direct coverage for support staff as needed.

• Provides centricity support and on-going training for support staff by becoming a centricity and EHRS super-user.

• Actively promotes feedback and collaboration with all staff to identify ways of enhancing services. Encourage peers, providers and staff to participate as appropriate.

• Participates in interviewing, hiring and evaluating prospective staff members.

• Performs performance reviews and coaching/disciplinary action for direct reports.

• Tracks key performance indicators on a monthly, quarterly, and annual basis, to show trends, recognize successful performance by staff members, and uncover problem areas in the practice

• Collaborates with team members and Business Intelligence to develop and maintain reports specific to service lines

• Assist with issues related to patient access, including but not limited to:

• Coordinate the management of wait lists,

• As needed, coordinate management of Internal Service Orders and external referrals,

• Assist with streamlining scheduling guidelines and scheduling workflows,

• Actively work to maintain full provider schedules,

• Monitor provider templates/schedules for efficiency across sites

• Coordinate the management of desktops within their area of responsibility.

• Provides feedback on workflows in coordination with site and medical leadership.

• In collaboration with Population Health, maintains close monitoring of outcomes and performance data, adjusts program design and implementation to achieve program goals to drive quality outcomes.

• Supports the implementation of service line wide performance improvement projects.

• Manages locums and per diem provider coverage within the service line in collaboration with site leadership, if applicable.

• Assists with patient complaints as appropriate.

• Monitors service line operational metrics across locations of care.

• Participates in monthly leadership meetings.

• Complete and present strategic plans for the advancement of support and activities related to service line

• Establishes and maintains working relationships with community partners and collaborators.

• Follows the Legacy guidelines related to the Health Insurance Portability and Accountability Act (HIPAA), designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI).Knowledge of regulations/policies affecting service line specific practices.

• Implements job responsibilities in a manner that is consistent with the Legacys Mission, Code of Ethics and cultural diversity objectives.

• Responsible for departmental orders and stocking of supplies.

• Oversees maintenance and function of service line specific equipment.

• Participates in the Performance Improvement Program

• Performs other duties as assigned.

Education & Training Experience Requirements

• High School Diploma or equivalent required

• Certifications/licenses as applicable to their area of responsibility

• At least 3 years experience in a healthcare setting, required. A masters degree in business or healthcare operations (or equivalent) may substitute for 2 years of experience in the healthcare setting.

• At least 2 years experience in administration and supervision of staff preferred.

• Experience in Microsoft Office Suite and EHRS preferred.

• Ability to meet Legacy Community Healths EPIC proficiency requirements.

Benefits

• Medical / Vision / Dental

• 9 Holiday + 1 Floating Holiday

• 403b Retirement Plan

• Paid Time Off (PTO)

• PTO Exchange benefit

PTO Exchange will provide you with the option to convert a portion of your accrued but unused PTO hours for use toward several different benefits and causes, based on your own priorities.

With PTO Exchange, you can convert a portion of your unused PTO into:

• 403(b) Retirement contributions

• Student loan payments / Tuition for the employee

• Leave Sharing donations to fellow employees