Operations Manager

L3harris Tempe , AZ 85280

Posted 2 months ago


Job Title

  • Operations Manager

Job Location

  • USA-AZ-Tempe

Job ID - CS20202802-42194


The Operations Manager is responsible for the safety, cost, quality, delivery, and productivity of the manufacturing teams assigned. This position will work closely with multiple functional areas to optimize material flow, equipment, and workforce requirements within the area to meet or exceed daily business objectives. The leader in this position must drive continuous improvement, remove waste and cost from their product lines, and improve material flows within the manufacturing process.


  • Provide day to day leadership to the Production Supervisors, Group Leaders, and team members

  • Assume dotted line leadership of Integrated Production Team resources (QE, ME, Planner, etc.)

  • Ensure that shift activities are communicated consistently and effectively by Production Supervisors to production team members

  • Assist in developing the production build plan; oversee the daily execution of the plan.

  • Keep team informed, clearly communicate goals and objectives to subordinates and assist them as necessary in developing effective daily production plans.

  • Responsible for ensuring all deliveries are completed on schedule.

  • Monitor daily throughput and address any shortfalls to daily production plan.

  • Define and hold teams accountable for production KPIs: safety, quality, delivery, cost, etc.

  • Review Daily Management Boards, lead daily production standups and daily/weekly meetings.

  • Assures conformance to product specifications and work instructions.

  • Leads yield improvement activities, drives measures to improve production methods, equipment performance, and quality of product utilizing Lean Manufacturing Principles.

  • Identify and perform capital equipment justification and process capital equipment request (CER) as required.

  • Drive advanced data collection and analysis for process mapping & cost reduction opportunities.

  • Performs weekly, monthly and quarterly staffing requirement evaluations, identify any excesses or shortfalls in staffing, take action to resolve any deficiencies or excess to the plan.

  • Conducts periodic assessments of all work areas for safety and cleanliness. Identify any issues, concerns or areas for improvement. Lead team in Safety, 5S, ESD, and FOD protocols, be exemplary role model.

  • Create & support implementation of cross training initiatives to support short & long term needs

  • Continually review and enforce the use and maintenance of work instructions, routers, logs, scrap tickets, training matrix, calibration requirements and company procedures.

  • Monitor all inventory in WIP, ensure supply is sufficient to meet plan, participate in regular material planning meetings. Inform management of shortfalls or projected shortfall in materials.

  • Willingness to lead teams on weekends when required.

  • Provide daily, weekly and monthly status reports as required. Create & present monthly product & program presentations as required.

  • Manage, lead, coach, & develop Operations Supervisors through the use of SMART goals & ensure they do the same with their direct reports.

  • Participate in the SIOP Process as a Stakeholder providing input on the build plan and Production capacity. Ensure that agreed upon outputs of the SIOP process are executable in manufacturing.

  • Provides production lead-time quotes for new business opportunities.

  • Holds IPT accountable for Quality Clinic process and manage non-conforming material and MRB inventories, in order to minimize out of WIP cycle.

  • Tracks monthly STF requirements and execution to the plan.

  • Demonstrated ability to support bid proposals and other business level projects with senior leadership teams

  • All other duties as assigned.



  • Bachelor's degree required and 9 years' of leadership and supervisory experience in an operations and/or manufacturing environment.

  • Graduate Degree preferred with 7 years prior related experience.

  • Lean manufacturing experience. Green Belt/Black Belt certification preferred.

Experience Required:

  • Minimum of 5 - 7 years' experience interpreting and administers policies, processes and procedures that may affect production areas.

  • Experience supervising production and operations employees as well as operations supervisors.

  • Requires ability to communicate with leadership regarding matters of importance to the function or business area. May conduct briefings with senior leaders.

  • Provides measurable input of new products, processes or standards in operational plans that will have some impact on the achievement of overall functional results.

  • Experience driving culture change and driving expectations through organization.

  • Excellent communication skills and building manufacturing team

  • Experience in a leadership role directing the work of others.

  • Demonstrated leadership experience in a manufacturing environment.

  • Understanding of Lean and 5S principals.

  • Demonstrated use of and experience with TAKT, Cycle Times, & Line Balancing

  • Experience developing short and long term strategic plans with the ability to look 1-5 years in advance.

  • Experience with NPI process and transitioning programs from Engineering to Quality


  • Computer skills with experience in Microsoft Word, Excel, PowerPoint, Outlook and MS Project.

  • Ability to work overtime when required.


  • Demonstrated ability to present information in concise and understandable format to all levels of the organization.

  • Demonstrated ability to motivate people and get desired results.

  • Proven record of working with other internal and external departments in a way that optimizes results.

  • Demonstrated ability to successfully manage multiple tasks simultaneously while maintaining high quality and focus on the details.

  • Ability to utilize Microsoft Office programs, an ERP system and computer based time reporting system.

  • Consistently demonstrate compliance and support toward company rules, policies, procedures, and operational instructions; and the insight to continually review the above for improvement and effectiveness.

  • Demonstrated ability to effectively resolve conflicts.

  • Observed as a self-starter with a bias for action.

  • Ability to multi-task and manage varying tasks and objectives.

  • Demonstrated ability to make decisions in a fast paces environment.

  • Demonstrated ability to effectively prioritize and execute work in a timely manner. History of meeting deadlines and productivity standards/measures.

  • Green Belt/Six Sigma certification or equivalent Lean Manufacturing certifications/experience.


  • Understanding of and experience working with root cause problem solving methodologies.

  • Demonstrated ability to isolate a problem and work toward resolution.

  • Thorough understanding of manufacturing processes and measurement systems.

  • Understanding and utilization of continuous improvement practices.

  • Black Belt/Six Sigma certification or equivalent Lean Manufacturing certifications a plus.

Scope and Influence

Management Role

Directly supervises Operations Supervisors and total department size of 50-150 hourly employees.

Policy & Strategy

Interprets and administers policies, processes and procedures that may affect production areas

Freedom to Act

Assignments are defined in terms of activities and objectives. Work is reviewed upon completion for adequacy in meeting objectives.


Decisions have an impact on work processes and outcomes. Erroneous decisions or recommendations or failure to complete assignments normally result in serious delays and considerable expenditures of additional time and resources.


Interacts frequently with internal personnel and outside representatives at various levels. Participates and presents at meetings with internal and external representatives. Interaction typically concerns resolution of operational and scheduling issues.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Operations Manager


Posted 6 months ago

VIEW JOBS 4/1/2020 12:00:00 AM 2020-06-30T00:00 Job Description Overview Supervise and manage processing personnel and their workflow, ensuring high morale, excellent customer service and maximum volume and profits. #CB #ZR Responsibilities PRIMARY DUTIES AND RESPONSIBILITIES: ◙ Supervise and manage processing staff. ◙ Handle issues with borrowers, team members and Home Loan Advisors. ◙ Manage day-to-day operations including originating, processing and closing FHA, VA and Conventional loans. ◙ Interview, test and hire processing associates. Provide coaching and promote a professional team effort. Conduct new hire orientation, performance planning and reviews, disciplinary actions and terminations. ◙ Provide support for problem solving. Create an interface with lenders, escrow, division escrow coordinators, Home Loan Advisors and disperse necessary information to staff. ◙ Participate in company's strategic planning as directed by manager. ◙ Set goals and objectives for processing staff that are measurable, achievable and in line with the company's mission. ◙ Lead and direct processing associates in the implementation of new programs and systems. ◙ Oversee the preparation and distribution of all borrowers' loan status information to mortgage staff, Home Loan Advisors and escrow coordinators on a weekly basis. ◙ Ensure department maintains a pipeline of loans with an emphasis on customer service, quality, accuracy and efficiency. Learn and maintain knowledge of different loan programs and corresponding computer system codes. ◙ Communicate with Processing Center Manager on training needs and issues. ◙ Create and maintain tracking systems for closing dates, lock-in, revenue collections and funding schedules. ◙ Attend status meetings and special functions. ◙ Maintain status of all loans from application through approval, including pre-qualification, preliminary underwriting and closing of approved loans on automated system. ◙ Responsible for regulatory compliance and quality control. ◙ Remain current with our Broker programs and maintain their forms for submission. ◙ Keep current with investor guideline changes by reading updated bulletins and communicate the same to the Home Loan Advisors and others as needed. ◙ Keep processors current with changes in investor and agency guidelines. In addition to the above, each associate will be required to cross train for position(s) within the division organization structure as may, from time to time, be required by the Division President. Management reserves the right to change the duties and responsibilities set forth herein at any time. Qualifications EDUCATION AND EXPERIENCE REQUIREMENTS: ◙ Minimum 5-7 years of loan processing experience or equivalent mortgage background ◙ Minimum 5-7 years supervisory and management experience in the mortgage and lending industry (originating, processing, closing and underwriting of FHA/VA/Conventional loans. ◙ Automated processing and closing experience ◙ Ability to study independently ◙ Successful completion of Core Curriculum Customer Care Empowerment, Doc Basics, FHA, VA, Self Employed, MortgageWare, Credit Counseling and Compliance. Or successful completion of Introduction to Mortgage Banking, Mortgage Loan Origination, Processing the Loan, Conventional Loan Processing, Mortgage Loan Underwriting, Underwriting the Self-employed Borrower, Closing, Shipping & Warehousing, Creation & Form of a Mortgage and Residential Secondary Marketing ◙ Attention to detail ◙ Knowledge of office procedures ◙ Current knowledge of closing and title requirements ◙ Current knowledge of loan processing and automated underwriting systems ◙ Current knowledge of FHLMC/FNMA/FHA/VA and industry underwriting guidelines ◙ Current knowledge of self employed borrowers, partnership and corporation tax return analysis ◙ Strong computer background with 2 to 3 years experience in mortgage software and working knowledge of Word for Windows and Excel. ◙ Strong operations background. ◙ Valid driver's license CONTACTS: Regular interaction with prospective home buyers, lender representatives, underwriters, escrow and title personnel, credit bureaus and appraisers. . PHYSICAL REQUIREMENTS: Requires the ability to operate a personal computer, fax machine, copier, climb stairs, bend, stoop, reach, lift, move, and carry materials and supplies weighing 20 pounds or less. Finger dexterity is required to operate a computer keyboard. ADDITIONAL REQUIREMENTS: ◙ Arrive to work on time Lennar Tempe AZ

Operations Manager