Operations Manager

The GoodAgent Team Operations Manager

Job Standards

We are searching for an experienced director of real estate operations to organize and manage our real estate team's day-to-day operations and oversee client services. You will manage the company's procedures and guide its agents and administrative staff to ensure it is well-coordinated and productive. You will collaborate with Keller Williams leadership and staff to ensure that operations are running smoothly and all budget goals are met. Our ideal candidate has previous experience managing a team, preferably in real estate management. If this sounds like you, please apply today!

Responsibilities

• Create and implement methods to guarantee that buyers/sellers have a great experience that exceeds guest satisfaction expectations

• Collaborate with Keller Williams leadership and staff to ensure that operations are running smoothly and the team adheres to KW policies and Real estate code of ethics

• Maintain complete knowledge of the real estate industry, including market trends, legal compliance, negotiation skills, sales skills training, CRM database management, lead generation, and profitability strategies

• Conduct revenue management audits for all department budgets, including payroll, expenses, commission splits, bonuses, cash flow, database/lead generation expenditures, and present reports to team owner.

• Conduct weekly team meetings, with focus on training and new methods to enhance team performance, productivity, and client satisfaction.

• Conduct accountability meetings with each agent to check on their well-being, productivity, goal-setting, and following up of leads

• Continue to recruit, interview, hire and train talented agents to ensure the growth of the team

• Manage, coach, and lead agents to administrative staff

• Ensure marketing to database through social media, client events, branding, signage

Qualifications

• Bachelor's degree or equivalent experience in a related field

• Proven track record of managing a team

• Excellent leadership skills, analytical skills, and communication skills

• Proficient computer skills to include Quickbooks and knowledge of lead generation and CRM software