Spin operates electric scooters in cities and campuses nationwide, bringing sustainable last-mile mobility solutions to diverse communities. Recognized for its consistent cooperation and collaboration with cities, Spin partners closely with transportation planners, elected officials, community groups, and university administrators to bring stationless mobility options to streets in a responsible and carefully orchestrated manner.
Based in San Francisco, Spin is a diverse team of engineers, designers, urban planners, policymakers, lawyers and operators with experience from Y Combinator, Lyft, Uber, local and federal government, and the transportation advocacy world. Spin was known for launching the first stationless mobility program in Seattle, and has since expanded to become the exclusive electric scooter partner in mid-sized cities like Coral Gables, Florida and Lexington, Kentucky, and one of a few permitted scooter operators in large cities like Denver, Detroit, and Washington, D.C. The team embeds in cities and neighborhoods to understand their specific transportation needs, and hires locally from the community.
Spin is expanding quickly and looking for top-tier talent to help us bring affordable and accessible transportation options to cities and define what future safe streets will look like.
About the Role
Operations Manager is a key role for Spin. As the leader of Spin in each city, you are responsible for developing the market from top to bottom - operations, marketing, rider experience, local partnerships and government relations. Great leadership and problem solving ability is essential - you'll be managing a local team and ensuring operational excellence in your market.
Own the market P&L - focus on growing ridership and revenue
Manage build-out, deployment, ongoing maintenance, and efficiency of Spin vehicles
Scale and develop a local operations team
Grow ridership through effective local marketing strategies, user growth campaigns, and key business partnerships
Manage local politics and regulatory concerns
Share your best practices to help scale our other cities
2 - 4 years of operations management, consulting, or related tech background
Strong experience in leading teams and management
Analytical background: you can mold and understand data to drive action and results
Excellent communication skills: an ability to motivate your team, and work effectively with local governments and businesses
An entrepreneurial spirit - no problems with getting your hands dirty.
Benefits & Perks
Opportunity to join a fast-growing startup and help shape and establish the company's industry leadership
Competitive health benefits
Unlimited PTO for salaried roles
Monthly commuter stipend plus pre-tax benefits
Monthly cell phone bill stipend