Operations Manager - JLG Service & Used Equipment

Oshkosh Corporation Houston , TX 77020

Posted 5 months ago

Operations Manager - JLG Service & Used Equipment

To plan, manage, and continually evaluate Service branch operations in a manner which ensures high customer, employee, and shareholder satisfaction. This role will lead operations functions for Service & Used Equipment at our Houston TX and Riverside CA sites, as well as smaller Used Equipment function in Terre Haute IN.


  • Monitors operation/ production status, labor and expenses

  • Ensures that key measurements such as safety, production schedules, gals and budgets are established and achieved.

  • Operations activities are administered and monitored in compliance with key measurements

  • Devises strategic plans in order to anticipate business opportunities and technological changes

  • Capital budget is procured and justified so that sound investments and high return on investments are realized

  • Continuous improvement is promoted and supported

  • Hold accountable team members to develop and implement robust processes to improve quality and productivity within the area

  • Facilitates employees by way of conflict resolution, reviewing individual performance, and representing/ participating at business meetings

  • Employees' performance is appraised to ensure success and positive attitudes

  • Conflict resolution is undertaken to resolve problems

  • Employee involvement and safety is promoted and supported

  • Oversee daily/ weekly production, staff, business unit, and CIP meetings.

  • Relevant business topic and plans for execution are prepared ahead and discussed at meeting

  • Manage shop and mobile technicians.

  • Other duties as assigned


  • Bachelor's degree in a related field or equivalent experience

  • Eight plus years of related experience


  • Excellent verbal and written communication skills

  • Working knowledge of Microsoft Word and Excel

  • Demonstrated ability to make decisions, problem-solve, and evaluate information

  • Good organization and planning skills

  • Experience with dispatching process, managing tech utilization, ensuring quality techs via VOC and KPI's

  • OSK100

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Operations Manager - JLG Service & Used Equipment

Oshkosh Corporation