Operations Manager - JLG Service & Used Equipment
To plan, manage, and continually evaluate Service branch operations in a manner which ensures high customer, employee, and shareholder satisfaction. This role will lead operations functions for Service & Used Equipment at our Houston TX and Riverside CA sites, as well as smaller Used Equipment function in Terre Haute IN.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Monitors operation/ production status, labor and expenses
Ensures that key measurements such as safety, production schedules, gals and budgets are established and achieved.
Operations activities are administered and monitored in compliance with key measurements
Devises strategic plans in order to anticipate business opportunities and technological changes
Capital budget is procured and justified so that sound investments and high return on investments are realized
Continuous improvement is promoted and supported
Hold accountable team members to develop and implement robust processes to improve quality and productivity within the area
Facilitates employees by way of conflict resolution, reviewing individual performance, and representing/ participating at business meetings
Employees' performance is appraised to ensure success and positive attitudes
Conflict resolution is undertaken to resolve problems
Employee involvement and safety is promoted and supported
Oversee daily/ weekly production, staff, business unit, and CIP meetings.
Relevant business topic and plans for execution are prepared ahead and discussed at meeting
Manage shop and mobile technicians.
Other duties as assigned
Bachelor's degree in a related field or equivalent experience
Eight plus years of related experience
Excellent verbal and written communication skills
Working knowledge of Microsoft Word and Excel
Demonstrated ability to make decisions, problem-solve, and evaluate information
Good organization and planning skills
Experience with dispatching process, managing tech utilization, ensuring quality techs via VOC and KPI's