Operations Manager - Jacksonville, FL

US Bank Jacksonville , FL 32277

Posted 2 weeks ago

At U.S. Bank, we're passionate about helping customers and the communities where we live and work.

The fifth-largest bank in the United States, we're one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Job Description

The Dealer Services Funding Operations Manager is responsible for the engagement and oversight of a team of associates processing vehicle loan (auto and RV/marine) and lease customer documentation reviews in a fast-paced production environment. Manages, owns, and coordinates activities for production staff and corresponding tasks/duties.

Responsible for ensuring associate productivity and quality metrics are meeting departmental goals and expectations. Ensures quality service and effective operations support for both internal and external customers. Drives results through process improvements, ongoing metric analysis, and partnership with cross-functional teams. Exhibits a sense of urgency when needed, solution-based thinking, problem solving, and driving issues to resolution with limited supervision.

Basic Qualifications

  • Bachelor's degree, or equivalent work experience
  • 5+ years of operations-related experience

Preferred Skills/Experience

  • Formal or informal leadership in a production-based environment

  • Knowledge of consumer documentation review processes, auto/rec finance preferred

  • Proven customer service experience

  • Ability to manage multiple tasks and deadlines simultaneously with minimal supervision

  • Knowledge of banking and operations

  • Fluent in Microsoft Office products

  • Advanced computer navigation skills


Take care of yourself and your family with U.S. Bank employee benefits.

We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.

Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting usbank.com/careers.

EEO is the Law

Applicants can learn more about the company's status as an equal opportunity employer by viewing the federal EEO is the Law poster.


U.S. Bank participates in the U.S.

Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

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Operations Manager - Jacksonville, FL

US Bank