Operations Manager

Inter-Con Security Systems, Inc. Pasadena , CA 91050

Posted 11 months ago

Overview

Founded in 1973, Inter-Con Security Systems, Inc. is a leading US-owned security company, providing a full range of physical security services to government and commercial customers on four continents. Inter-Con (ICS) provides custom client solutions tailored to quality with the flexibility to operate in highly complex environments. The firm specializes in providing tailored services to clients whose needs exceed the sophistication and expertise of traditional guard firms. Inter-Con remains under family ownership and control and operates as the industry leader in the field of customized, high-requirement security solutions. Inter-Con employs over 25,000 security personnel world-wide, trained and managed by a team of professionals with unsurpassed military, law enforcement, and security experience.

Inter-Con is Everywhere Security Matters.

Job Description

The Operations Manager reports to the Vice President of Operations - CA. The major responsibilities of the position include, but are not limited to, the following duties:

Primary Responsibilities

  • Manage daily operational and administrative functions across multiple security contracts employing over 3,000 Inter-Con employees across California

  • Keep the Vice President of Operations apprised of contract performance by accurately communicating status of compliance and identifying any deficiencies in a timely manner

  • Support the Vice President of Operations operational decision-making process

  • Develop and implement project plans for key strategic initiatives designed to improve operations capabilities and responsiveness across California

  • Compile productivity and performance SLAs, KPIs, and dashboard reports to ensure metrics are captured and reported for executive level consumption

  • Ensure the highest standards of conduct, appearance, performance and training are being met at all times.

Qualifications

  • Preferred candidate has either an honorable military discharge, a Bachelor's degree or 5 years' experience in an operations management and project management role.

  • Can independently develop reports, spreadsheets, diagrams, charts, graphs, and other products that may be needed. (e.g. MS Word, Excel, Access, SharePoint)

  • An understanding of security operations and contracts management preferred.

  • Understand operational KPIs and ability to utilize data to drive operations.

  • Strong interpersonal, critical thinking and time management skills.

  • A great communicator that gets the value of teamwork.

  • Experience in general office setting in a supervisory role preferred.

  • Comfortable in an ever changing, fast paced, sometimes stressful environment.

Other Requirements or Competencies

  • Technologically savvy - experienced with MS Office Suite. Working knowledge of technology driven scheduling platforms a plus.

  • Project management experience. PMP certification a plus.

  • Adept in leading teams in complex problem solving.

  • Customer Service orientation required.

  • Able to interact in a corporate environment and effectively communicate with all levels of management.

  • Must be flexible and possess the ability to meet deadlines in a high tempo environment.

  • Excellent time-management, organization and multi-tasking skills required.

  • A dependable team player with business maturity, enthusiasm, and a positive work attitude.

  • Ability to work in a matrixed environment.

  • A positive and upbeat team member!

Work Environment and Schedule

  • Job operates in a professional office environment in an open area with heavy traffic.

  • This role routinely uses standard office equipment such as computers, phones, copiers, etc.

  • Position requires prolonged sitting, twisting, turning, bending, in the performance of daily office activities.

  • The position also requires grasping, repetitive hand movement and finger coordination in preparing statistical reports and data, using a computer keyboard.

  • Additionally, the position requires near and far vision in reading correspondence and using the computer, and acute hearing when providing phone and counter service to the public.

  • Must maintain flexibility regarding job assignments, including other departments, locations, and mandatory overtime.

  • Time flexibility depending on the needs of the company.

Duties, responsibilities and activities may change at any time with or without notice.

Inter-Con Security Systems, Inc. is an affirmative action employer who provides equal employment opportunities to minorities, females, veterans, and disabled individuals, as well as other protected groups.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Senior Manager IT Business Operations Epic/Kphc Preferred

Kaiser Permanente

Posted 2 days ago

VIEW JOBS 2/15/2020 12:00:00 AM 2020-05-15T00:00 Description: This managing level position leads and coordinates systems integration activities, internal and external to IT. This role provides consulting to ensure technology or process owners have access to the required information and training for effective system or process operations and manages the development, tracking, maintenance, and reporting of performance metrics (for example, data quality, customer metrics, financials).In addition, this position supports senior leadership in reviewing performance metrics and outcomes to drive ongoing operational change and improvements and tracks annual IT staffing, purchasing and operations and capital budgets. This role is also responsible for communicating business goals and objectives to the team. Essential Responsibilities: Manages designated units by translating business plans into tactical action items; communicating goals and objectives; ensuring all policies and procedures are followed; overseeing the completion of work assignments; assuming responsibility for decision making; aligning team efforts; building accountability for and measuring progress in achieving results; incorporating resources, costs, and forecasts into unit plans; removing obstacles that impact performance; guiding performance and developing contingency plans accordingly; partnering with key stakeholders and business leaders to ensure products and/or services meet requirements and expectations while aligning with departmental strategies; and influencing units to operate in alignment with business objectives. Pursues professional growth and provides developmental opportunities for others by soliciting and acting on performance feedback; building collaborative, cross-functional relationships; hiring, training, and developing talent for growth opportunities; delegating tasks and decisions; fostering open dialogue amongst departments; strategically evaluating talent for succession planning; setting performance management guidelines and expectations across units; and working closely with employees to set goals and provide open feedback and coaching to drive performance improvement. Manages information relevant to forecasting business's future technical and operational information needs. Provides suggestions to higher levels regarding the development and definition of the business/technology strategy by managing the input from lower levels. Manages business and/or technology plans to ensure capability for alignment with business unit and KP's national and regional strategies. Manages the processes of region-wide, complex information systems needs in project areas such as new business operating models, innovative approaches to IT solutions support, market research of emerging or available product functionality and operational readiness assessment. Manages the implementation of technology or business process integration plans. Provides support to senior leadership by providing information regarding business systems, data and process initiatives. Manages systems and business process activities. Provides support to senior leadership by providing information regarding business and technology issues. Leads and coordinates inter- and intra-departmental systems integration activities. Provides consultation and guidance to ensure technology or process owners have access to the required information and training for effective system or process operations. Manages resources to ensure deliverable due dates and requirements are met. Manages operational performance reports within and across business functions or areas. Manages the development of resource (for example, associates, vendors, infrastructure) capacity planning, demand management processes, and workforce planning. Tracks annual IT staffing, purchasing and operations and capital budgets. Manages the development, tracking, maintenance, and reporting of performance metrics (for example, data quality, customer metrics, financials). Supports senior leadership in reviewing performance metrics and outcomes to drive ongoing operational change and improvements. Provides analytics to evaluate and ensure efficient, cost effective operational solutions which support systems processes and functional requirements. Manages the development, implementation, and the maintenance of a comprehensive and integrated data quality improvement and training program. Analyzes identified problems in technology and business solutions to determine cause and desired resolution. Monitors local, national, and international trends and legislative changes in healthcare technology and information systems. Manages technologies, systems solution design, data, and metrics in alignment with the organization's vision, goals and objectives. Manages initiatives in alignment with other National initiatives. Manages the preparation of source documents and technical/business manuals and monitors the use of established and documented IT processes, tools, and best practices. Manages the physical security, infrastructure, network, application controls for designated department or area. Develops and manages business continuity and disaster recovery-procedures and infrastructure procedures. Manages cross-functional and/or cross divisional task forces to identify and document functional requirements, workflow, information sources and system specifications. Ensures designated department or business area maintains a knowledge repository of current technology and business processes. Reviews and summarizes research on topics related to technology and business initiatives for lower levels and customers. Manages information relevant to forecasting business's future technical and operational information needs. Provides suggestions to higher levels regarding the development and definition of the business/technology strategy by managing the input from lower levels. Manages business and/or technology plans to ensure capability for alignment with business unit and KP's national and regional strategies. Manages the processes of region-wide, complex information systems needs in project areas such as new business operating models, innovative approaches to IT solutions support, market research of emerging or available product functionality and operational readiness assessment. Manages the implementation of technology or business process integration plans. Provides support to senior leadership by providing information regarding business systems, data and process initiatives. Manages systems and business process activities. Provides support to senior leadership by providing information regarding business and technology issues. Leads and coordinates inter- and intra-departmental systems integration activities. Provides consultation and guidance to ensure technology or process owners have access to the required information and training for effective system or process operations. Manages resources to ensure deliverable due dates and requirements are met. Manages operational performance reports within and across business functions or areas. Manages the development of resource (for example, associates, vendors, infrastructure) capacity planning, demand management processes, and workforce planning. Tracks annual IT staffing, purchasing and operations and capital budgets. Manages the development, tracking, maintenance, and reporting of performance metrics (for example, data quality, customer metrics, financials). Supports senior leadership in reviewing performance metrics and outcomes to drive ongoing operational change and improvements. Provides analytics to evaluate and ensure efficient, cost effective operational solutions which support systems processes and functional requirements. Manages the development, implementation, and the maintenance of a comprehensive and integrated data quality improvement and training program. Analyzes identified problems in technology and business solutions to determine cause and desired resolution. Monitors local, national, and international trends and legislative changes in healthcare technology and information systems. Manages technologies, systems solution design, data, and metrics in alignment with the organization's vision, goals and objectives. Manages initiatives in alignment with other National initiatives. Manages the preparation of source documents and technical/business manuals and monitors the use of established and documented IT processes, tools, and best practices. Manages the physical security, infrastructure, network, application controls for designated department or area. Develops and manages business continuity and disaster recovery-procedures and infrastructure procedures. Manages cross-functional and/or cross divisional task forces to identify and document functional requirements, workflow, information sources and system specifications. Ensures designated department or business area maintains a knowledge repository of current technology and business processes. Reviews and summarizes research on topics related to technology and business initiatives for lower levels and customers. Minimum Qualifications: Minimum two (2) years management experience. Bachelor's degree in Business Administration, CIS, Mathematics, or related field and Minimum eight (8) years experience in business operations, IT consulting, business analysis, or a related field. Additional equivalent work experience may be substituted for the degree requirement. Preferred Qualifications: Two (2) years managing operating or capital budgets. Three (3) years experience in capacity planning, demand management, and workforce planning. Three (3) years of work experience in a role requiring interaction with executive leadership (e.g., Vice President level and above). Three (3) years experience managing cross-functional project teams. Five (5) years experience in business case development and analysis. Three (3) years experience managing vendor relationships, including contract negotiation and management. Four (4) years experience working for a health care organization. Four (4) years experience working for an IT organization. Three (3) years experience working on projects or programs requiring the integration of cross-functional technology and/or business solutions. Five (5) years consulting experience in clinical administration. Five (5) years consulting experience in health plan administration. Master's degree in Business Administration, CIS, Mathematics, or related field. Accredited process certification (e.g., Six Sigma, Lean IT). PMI certification. Certified Business Analyst Professional (CBAP) or other comparable business analyst or IT consulting certification. Primary Location: California,Pasadena,West Annex - Parsons 74 N. Pasadena Ave. Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 8:00 AM Working Hours End: 4:30 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: Salaried, Non-Union, Exempt Job Level: Manager with Direct Reports Job Category: Information Technology Specialty: IT Business Operations Department: Systems Solutions & Deployment Travel: Yes, 10 % of the Time Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. Click here for additional requirements > Kaiser Permanente Pasadena CA

Operations Manager

Inter-Con Security Systems, Inc.