Operations Manager

At INSPIRE, we know the value of exceptional people. We pride ourselves on providing our employees with growth and career-oriented succession planning. INSPIRE operates each day in a customer-focused, innovative, and team-based environment. Our people are the primary reason for our success.

We provide quality technology, qualified technicians, and a creative vision that enables our clients to effectively communicate at their conferences, meetings, and events-all while focusing on building trusting and lasting relationships through professional and personalized service.

• We offer a competitive benefits package for full-time employees. Medical, Dental, and Vision Coverage, Life Insurance, Short-term, and Long-term Disability, and Paid Time Off / Holiday, 401(k), along with additional voluntary benefits are available to all full-time employees at INSPIRE.

We are searching for an Operations Manager to work at the The Meritage Spa & Resort in Napa, CA.

This Operations Manager will assist and advise assigned Hotel Technicians in their day-to-day operations, to ensure that all levels of service and standards of operations are met and exceed the perception of our clients and customers.

Primary responsibilities of the Operations Manager include, but are not limited to:

• Ensuring that Hotel Technicians are positively interacting with Hotel Staff to maximize the effectiveness of sales and service.
• Monitor training of all Hotel Technicians including but not limited to: appearance, technical skills, sales, customer service, maintenance of equipment, safety, relationship building, and customer complaints.
• Working directly with clients to provide walk-throughs.
• Answering client questions that arise during the event planning process and event execution.
• Schedule staff weekly
• Inventory Control
• Interface with operational departments
• Assist with hiring, training, and coaching Hotel Technicians as required
• Provide directorship training for each staff technician.
• Maintain high visibility within the assigned location.
• Other duties as assigned.
• Flexible with work schedule.

Must-Have Requirements for the Operations Manager:

• Complete knowledge of hotel operations.
• 4 years or more experience as an Audio Visual Technician.
• Excellent organization, communication, and motivational skills.
• Service-oriented with attention to detail and deadlines.
• Possess the ability to manage and work with many different types of people and personalities on many different levels.