Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Operations Manager, Hotel Services (205689-868)

Expired Job

Psav Presentation Services Atlanta , GA 30301

Posted 2 months ago

Position Overview

Manages floor operations to achieve service excellence with a focus on customer service, staff leadership, performance management and development. Achieves the overall goals of the organization through effective workforce and inventory cost control. This position reports directly to either an Operations Director or Director, Event Technology at locations producing greater than three million dollars in revenue.

Key Job Responsibilities

Operations Management

  • Manages the daily floor activities and workflow of technicians to ensure that all equipment and services are delivered on time, in good working condition and as specified by clients and the hotel.

  • Provides direct supervision of team members including scheduling and time keeping.

  • Ensures that billing is reviewed and approved by clients, and advises the Director and/or Sales Manager of any potential challenges.

  • Ensures that daily equipment sheets are updated and properly completed.

  • Attends BEO, Pre-Cons, and pre-production meetings as needed.

  • Delegates tasks as appropriate.

  • Manages inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment.

Customer Service

  • Reviews quotes and provides recommendations for cost efficiencies in accordance with the company's standard operating procedures.

  • Supervises and mentors operational staff to ensure client satisfaction and revenue maximization via onsite upselling.

  • Provides outstanding customer service by establishing excellent working relationships with internal and external clients, team members, neighboring PSAV properties and all vendors. Mentors Technicians to also provide this superior level of customer service.

  • Meets with guests onsite to ensure that their needs are met and the equipment setup is working properly.

  • Portrays a polished, professional image according to the guidelines in the Employee Guide and/or hotel standards and ensures the team adheres to the same standards.

People Development & Training

  • Promotes and reinforces a positive working environment centered on PSAV core values.

  • Hire, develop, lead and motivate a talented team of technicians and operational support staff.

  • Promote and drive professional development and training efforts to improve overall business acumen, technical knowledge and service to the field.

  • Manage human resource related issues including performance management, salary administration and training and development.

  • Effectively utilizes applicable company computer systems and software programs and ensure team members are properly trained.

  • Registers and recommends team members for additional training opportunities as needed.

Required Skills

Competencies

  • Communication

  • Exceeding Customer Expectations

  • People Development

  • Building Teamwork

  • Building Organizational Commitment

  • Concern for Quality

Required Experience

Job Requirements

  • High School Diploma is required. Bachelor's degree is preferred.

  • 4+ years of customer service or hospitality experience is preferred.

  • 4+ years of audio visual experience

  • 2+ years of supervisory experience

  • Experience leading workflow and team members.

  • Working knowledge of audio visual equipment in a live show environment

  • Proficiency with the use of computer hardware

  • Proficiency with computer software and programs, including the Internet and Microsoft Office

  • Effective leadership abilities and customer satisfaction focus.

Physical Requirements

Physical Requirements

Hours Per Day

Lifting Requirements

Frequency

Sitting
2-3 hours

Lifting 0 - 15 lbs*

Frequently

Standing
3-4 hours

Lifting 16 50 lbs*

Frequently

Walking
3-4 hours

Lifting 51 - 100 lbs

Occasionally

Stooping
0-1 hours

Lifting Over 100 lbs

Occasionally

Crawling
0-1 hours

Kneeling
0-1 hours

Carrying Requirements

Frequency

Bending
0-1 hours

Carrying 0 - 15 lbs*

Frequently

Reaching (above your head)
0-1 hours

Carrying 16 50 lbs*

Frequently

Climbing
0-1 hours

Carrying 51 - 100 lbs

Occasionally

Grasping
0-1 hours

Carrying Over 100 lbs

Occasionally

Auditory/Visual Requirements

Frequency

Pushing/Pulling Requirements

Frequency

Close Vision

Frequently

Pushing/Pulling 0 - 15 lbs*

Frequently

Distance Vision

Frequently

Pushing/Pulling 16 50 lbs*

Frequently

Color Vision

Frequently

Pushing/Pulling 51 - 100 lbs*

Occasionally

Peripheral Vision

Occasionally

Pushing/Pulling Over 100 lbs

Occasionally

Depth Perception

Frequently

  • Identifies the physical requirements that team members perform without assistance.

Hearing

Continuously

Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

Work Environment

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by PSAV based on an individual hotel or a representation of hotels in that city or area.


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Syndicated Services Operations Manager

Regions Financial Corporation

Posted 3 days ago

VIEW JOBS 11/10/2018 12:00:00 AM 2019-02-08T00:00 Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice. Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored for a set period of time. You may review, modify, or update your information by visiting and logging into the careers section of the system. Job Description: At Regions, the Capital Markets Syndicated Services Operations Manager will lead the Syndicate Services account manager team, RSL Operations, RECM Operations, and Loan Trade Operations. This team will provide back-office support to RSL Underwriting and revenue capture, management of $11B Regions-led syndication portfolio, FNMA and HUD operations, and the BUY Desk portfolio and bank trade loans. Primary Responsibilities * Manage Syndicate Services Team * Perform quality control for documentation of RECM operations * Manage Loan Trade Operations by reviewing trades and trade funding memos for accuracy, reviewing trade processes, and assisting in building new initiatices through process control and review * Manage Regions Securitites Operations by developing GL controls for revenue * Manage reporting controls for Syndicate Services Team * Review Counterparty report for Counterparty team * Coordinate with SNC reporting group This position is exempt from timekeeping requirements under the Fair Labor Standards act and is not eligible for overtime pay. Qualifications * Bachelors Degree in related field * Five years Syndicate Services Experience Preferences * Degree in Accounting or Finance Location:Atlanta, Georgia EEO/AA/Minorities/Females/Disabled/Veterans Regions Financial Corporation Atlanta GA

Operations Manager, Hotel Services (205689-868)

Expired Job

Psav Presentation Services