Operations Manager

Horseshoe Bay Resort Baltimore , MD 21203

Posted 2 weeks ago


Crescent Hotels and Resorts is The Employer of Choice and Team Crescent is the award winning management Company with an extremely robust portfolio in North America. With a deep history of hiring and supporting highly accomplished individuals, we operate a very positive and attractive company, which has consistently ranked Crescent Hotels as a front-runner in hotel management. We offer an extremely robust career path, benefits and investment in our associates.

Located in the heart of downtown and just a half mile from Inner Harbor, the Crowne Plaza and Radisson Hotel Baltimore Downtown-Inner Harbor gives you easy access to Johns Hopkins Hospital as well as the most charming places in Charm City. The arts and entertainment district is packed with attractions within a half-mile of the hotel, such as Oriole Park at Camden Yards, the National Aquarium, the Baltimore Convention Center and Royal Farms Arena. To visit attractions outside the one-mile radius including D.C., head to Penn Station, about a 10-minute drive from the hotel.

Combined we are a 703 room dual hotel with 19,000 square feet of banquet space. We are in the top 3 largest hotels in the Baltimore area.

The responsibilities include managing the daily hotel operations to achieve planned goals for operational integrity as measured by revenue, house profit, and RevPAR index while maintaining company standards for guest satisfaction, associate satisfaction, quality assurance, and asset protection.

This position will have oversight of the housekeeping, front office, security, and food and beverage departments of the property. A hands-on approach is necessary to effectively manage the quality of customer service and guest suite cleanliness.

To ensure that all operational areas operate at maximum efficiency and that complete guest satisfaction is attained.
1.Moves throughout property and supervises on a daily basis the operation of all Gallery Host stand, Food & Beverage outlet and Housekeeping as well as the service of beverage in food outlets and banquet functions. Directs associates on the details of their work activities and participate in the work duties
2.Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.
3.Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
4.Promptly complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote Crescent and brand marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Close guest accounts at time of check out. In the event of dissatisfaction, negotiate, compromise which may include authorizing revenue allowances. Requires standing and continual mobility throughout front office area.
5.Post charges to guest rooms and house accounts using the computer. Promptly answer the telephone using positive and clear voice. Input messages into the computer. Retrieve messages, the email, small packages and facsimiles for customers as requested.
6.Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
7.Comply with attendance rules and be available to work on a regular basis.
8.Perform any other job related duties as assigned.

Must be willing to "pitch-in" and help co- workers with their job duties and be a team player. Ability to walk, stand, and sit for long periods of time up to 8 hours per day.

Ability to lift/carry weight up to 50 pounds. Ability to push/and pull carts of products weighing up to 150 pounds. Ability to input and retrieve data from computer with a moderate degree of difficulty. Knowledge of wine and beer products.

Must be available for PM shifts and must be available to work on weekends.

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Operations Manager

Horseshoe Bay Resort