Operations Manager

HMS Irving , TX 75061

Posted 2 weeks ago

HMS makes the healthcare system work better for everyone. We fight fraud, waste, and abuse so people have access to healthcare-now and in the future. Using innovative technology and powerful data analytics, we help government and commercial payers reduce costs, increase quality, and achieve regulatory compliance. We also help consumers take a more active role in their own health. Each year, we save our clients billions of dollars while helping people live healthier lives. At HMS, you will develop new skills and build your career in a dynamic industry while making a difference in the lives of others.

We are seeking a talented individual for a Operations Manager who is responsible for managing an operations team, playing an integral role in the production, creation, and delivery of health care products or services to internal and external clients.

Essential Responsibilities:

  • Directs all activities associated with a full agenda of an operating department's day-to-day production regimen.

  • Manages overall staff administration, including Permanent or Temporary employee staffing models, recruiting, performance management, salary administration, with oversight of exempt and non-exempt staff.

  • Ensures adherence to departmental budget.

  • Determines and maintains appropriate organizational structure and staffing levels, achieves production goals and financial goals, and coordinates with other operational departments as needed.

  • Provides training, coaching, mentoring to staff as appropriate and provide development opportunities to meet the organization's future needs.

  • Acts as an escalation point for teams, supporting all customers to ensure a high level of customer satisfaction.

  • Designs, implements, and manages necessary operational workflows; meet internal and external SLA's (Service Level Agreements)

  • Prepares, produces, and delivers management reports on a daily, weekly, or monthly frequency.

  • Acts in a management capacity and participate as a member of the Operations management team.

  • Supports and administers various departmental and corporate policies consistent with the company's core values and philosophies.

Non-Essential Responsibilities:

  • Performs other functions as assigned

Knowledge, Skills and Abilities:

  • Ability to work proficiently with Microsoft Word, Excel, Power Point & Access

  • Ability to multi-task and prioritize.

  • Ability to be careful and thorough about detail.

  • Ability to analyze information and use logic and process to address work-related issues and problems

  • Ability to provide direction and control to multiple teams; exhibit high initiative to get things accomplished; high organizational ability to juggle multiple priorities; proven leadership experience as a leader in charge.

  • Ability to perform well in team environment, with staff at all levels, to achieve business goals.

  • Ability to handle pressure and meet deadline-oriented project demands as well as manage multiple initiatives.

  • Ability to troubleshoot existing applications.

  • Working knowledge of HIPAA privacy and security rules

Work Conditions and Physical Demands:

  • Primarily sedentary work in a general office environment

  • Ability to communicate and exchange information

  • Ability to comprehend and interpret documents and data

  • Requires occasional standing, walking, lifting, and moving objects (up to 10 lbs.)

  • Requires manual dexterity to use computer, telephone and peripherals

  • May be required to work extended hours for special business needs

  • May be required to travel at least 10% of time based on business needs

Certifications: (Required/Desired)

  • Health care related certifications preferred, technical certifications preferred

Minimum Education:

  • Bachelor's degree or equivalent work experience required

Minimum Related Work Experience:

  • 7 yrs related work experience with 4 yrs in a supervising role. Health care background preferred, technical experience preferred

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

EEO including disability/veteran


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Operations Manager

HMS