Operations Manager

Job Description (Posting).

The SharePoint Online, On-Premises and Power Platform L3 Administrator will be working as a member of support team with visible and direct interaction with local users, and also provide phone support to remote users at varying levels within the organization. They will provide system administration and end-user support for SharePoint On-prem (2010 and 2013), Power Platform, Yammer Products. (1.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (2.) To provide support for on call escalations orL3 level support and doing incident and problem management (3.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives. (4.) To adhere to quality standards, regulatory requirements and company policies (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.